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Agency Express Case Study
Following a 15-year career in the supply and maintenance of fitness equipment, Bert Bigaignon decided that it was time for a new challenge and a change in his work-life balance. Bert launched his Agency Express franchise in Harlow in September 2018.
Franchise Information
  • BFA Membership StatusAward Winner
  • UK Years Established20 years
  • Current UK Coverage90%
  • Franchisee Support Staff10
  • Personal Investment Req.£12,500
  • Total Startup Cost£24,500
  • Territory-based business locationYes
  • Business to business servicesYes
  • Franchisee operates individuallyYes
Next Steps

Bert Bigaignon Launched his Agency Express Franchise in September 2018

Agency Express | Bert Bigaignon

After researching available franchise opportunities via a range of specialist websites, Bert made the decision to pursue a career in franchising, and found that the Agency Express was most suited to his mixed managerial and manual skill set.  So, when an established Agency Express franchise became available within Bert’s area he seized the opportunity of becoming a franchisee.

"The simplicity of the work and the ongoing support is what first and foremost attracted me to the franchise. It was something I could easily apply my skills and experience to. From the very beginning Agency Express were open and forthcoming with information regarding the business that was for sale, and to this day they continue to be supportive and helpful. I would recommend Agency Express to any interested parties."

After successfully completing a comprehensive five-day training course at Agency Express Head Office, Bert was provided guidance and support throughout the handover of his new business. This included a three-day programme of visits to estate agencies in his local area enabling him to introduce himself to new and existing customers.

"I found the Agency Express training program well-structured and the hand over from the existing franchisee was very helpful. He assisted me in completing instructions in the first week and was always at the end of the phone if I needed help for several weeks later. This was extremely helpful."

Throughout the first 6 months Bert’s business and service delivery continued to grow from strength to strength. His professional, approachable manner enabled him to win new business and his high standard of work has safeguarded him a busy first year.

"It was scary at the start because running a business was completely new to me, although some of my experiences helped. Working for myself and having a better work life balance has been one of the biggest rewards so far. On a daily basis I like to leave home at about 7.00am to begin my rounds. During the day I check to see if any new jobs have come in via the SignMaster App and I add them to my job list if it’s practical to carry them out. Throughout the day I periodically check emails and deal with any incoming calls. I generally get back around 3pm to do admin and prepare for next day’s work. I have really enjoyed the experience so far and I enjoy keeping my customers happy."

If Bert's story has interested you then find out more about the Agency Express franchise by clicking below

Gemma Vettraino launched her Agency Express franchise in November 2017Gemma Vettraino launched her Agency Express franchise in November 2017

Previously a Human Resources Manager of 15 years Gemma Vettraino felt it was time for a complete change of direction.

Steve Macqueen Became an Agency Express Franchisee in January 2017Steve Macqueen Became an Agency Express Franchisee in January 2017

Steve Macqueen runs his Agency Express franchise in Yeovil and Dorchester.

James Tipton launched his Agency Express franchise in August 2016James Tipton launched his Agency Express franchise in August 2016

James Tipton's professional, approachable manner enabled him to win new business and his high standard of work safeguarded him a busy first year with Agency Express.

Alex Sunjich Launched Agency Express Falkirk in August 2015Alex Sunjich Launched Agency Express Falkirk in August 2015

After extensive online investigation Alex Sunjich decided that the Agency Express franchise opportunity met all his requirements.

Peter Waters Became an Agency Express Franchisee in 2013Peter Waters Became an Agency Express Franchisee in 2013

Peter Waters runs his Agency Express franchise in Reading and has developed a solid client base.

John Burke has run a successful Agency Express franchise since 2004John Burke has run a successful Agency Express franchise since 2004

John Burke has grown his Agency Express business and moved from a single van operation to multiple vans and in 2016.

Neil Chapman Joined Agency Express in November 2012Neil Chapman Joined Agency Express in November 2012

Neil Chapman chose Agency Express as he was ready for a new challenge and a change of direction.

Phil Harrington has run a highly successful Agency Express franchise since 2007Phil Harrington has run a highly successful Agency Express franchise since 2007

Previously a HGV driver of 18 years Phil found the transition to becoming an Agency Express franchisee a natural and progressive step.

Steve Warren has run a successful Agency Express franchise since 2013Steve Warren has run a successful Agency Express franchise since 2013

Steve Warren has run his Agency Express franchise in Chelmsford since 2013.

Paul Jenkinson joined Agency Express in February 2013Paul Jenkinson joined Agency Express in February 2013

After much research Paul Jenkinson choose the Agency Express franchise opportunity as the most suitable route to take.

What Our Franchisees Say

During the last two and a half years, the business has grown to a point where I’m working at full capacity with one van. I really enjoy the freedom of being able to choose the hours I work, and I particularly appreciate being able to work from home.John Burke, Agency Express Colchester


The support is still fantastic and you are never left alone when you need help. There is always someone on the other end of the phone to assist with whatever the problem may be. Agency Express staff are more like friends and family that you can just ring for a chat and that is a rare benefit other companies do not have.Danny James, Agency Express Teesside


I was filled with confidence from the professional way my enquiries were dealt with by the Agency Express Team. The strength of the franchise package, the impressive growth of the business in the last 12 years and over 100 franchisees proves that the model clearly works.Martin Shuker, Agency Express Lancaster


Why Choose Us

Family friendly working hours

Low overheads

100% daily repeat business

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