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Agency Express Case Study
Previously a Human Resources Manager of 15 years Gemma Vettraino felt it was time for a complete change of direction. She was drawn to the idea of owning a business but having a young family security and flexibility were high on her list of prerequisites.
Franchise Information
  • BFA Membership StatusAward Winner
  • UK Years Established20 years
  • Current UK Coverage90%
  • Franchisee Support Staff10
  • Personal Investment Req.£12,500
  • Total Startup Cost£24,500
  • Territory-based business locationYes
  • Business to business servicesYes
  • Franchisee operates individuallyYes
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Gemma Vettraino launched her Agency Express franchise in November 2017

Agency Express Franchise | Gemma Vettraino

Gemma Vettraino launched her Agency Express franchise in November 2017. Previously a Human Resources Manager of 15 years Gemma felt it was time for a complete change of direction. She was drawn to the idea of owning a business and to the unique benefits that came with being her own boss, but having a young family security and flexibility were high on her list of prerequisites.

After much consideration Gemma made the decision to pursue a career in franchising due to the security and success rates that franchises offer, and it was the Agency Express franchise opportunity that met her requirements. So, when an established territory came up for resale within Gemma’s area she seized the opportunity of becoming a franchisee.

"One of the reasons Agency Express appealed to me was due to the flexibility that the franchise provided. I have three young children, so the ability to work hours that fit in with family life is important to me. Security also played a huge part in my selection. I wanted a franchise with a strong brand name and reputation and Agency Express are the leaders in their marketplace. Knowing that I have the opportunity to expand the business gave me the confidence I needed to proceed."

After successfully completing a comprehensive training course Gemma was assisted in the launch of her new business. This included a combination of hands on training and a programme of visits to new and existing customers, enabling her to connect and build relationships with the people she was going to be working with.

"I found the training process really useful. It was invaluable spending time out on the road with different people and to see how they tackled different challenges. The training also provided an great insight into the physicality of the job"

Within the first few months Gemma had built strong relationships with her customers and her high standard of work has helped her secure further business.

"I am so pleased that I have joined Agency Express, I have even referred a friend to do the same. For me I no longer sit behind a desk all day, I manage my own time, I’m active and I feel healthier for being active. Every day is different, which I enjoy. One day I could be erecting large commercial board and the next I could be erecting boards for an event. Needless to say there are always a number of residential boards to take care of. You have to work hard but it is well worth it if you are looking to run your own business."

Find out more about Agency Express and how you can become their next successful franchisee. Click below now!

Steve Macqueen Became an Agency Express Franchisee in January 2017Steve Macqueen Became an Agency Express Franchisee in January 2017

Steve Macqueen runs his Agency Express franchise in Yeovil and Dorchester.

James Tipton launched his Agency Express franchise in August 2016James Tipton launched his Agency Express franchise in August 2016

James Tipton's professional, approachable manner enabled him to win new business and his high standard of work safeguarded him a busy first year with Agency Express.

Alex Sunjich Launched Agency Express Falkirk in August 2015Alex Sunjich Launched Agency Express Falkirk in August 2015

After extensive online investigation Alex Sunjich decided that the Agency Express franchise opportunity met all his requirements.

Peter Waters Became an Agency Express Franchisee in 2013Peter Waters Became an Agency Express Franchisee in 2013

Peter Waters runs his Agency Express franchise in Reading and has developed a solid client base.

John Burke has run a successful Agency Express franchise since 2004John Burke has run a successful Agency Express franchise since 2004

John Burke has grown his Agency Express business and moved from a single van operation to multiple vans and in 2016.

Neil Chapman Joined Agency Express in November 2012Neil Chapman Joined Agency Express in November 2012

Neil Chapman chose Agency Express as he was ready for a new challenge and a change of direction.

Phil Harrington has run a highly successful Agency Express franchise since 2007Phil Harrington has run a highly successful Agency Express franchise since 2007

Previously a HGV driver of 18 years Phil found the transition to becoming an Agency Express franchisee a natural and progressive step.

Steve Warren has run a successful Agency Express franchise since 2013Steve Warren has run a successful Agency Express franchise since 2013

Steve Warren has run his Agency Express franchise in Chelmsford since 2013.

Paul Jenkinson joined Agency Express in February 2013Paul Jenkinson joined Agency Express in February 2013

After much research Paul Jenkinson choose the Agency Express franchise opportunity as the most suitable route to take.

What Our Franchisees Say

During the last two and a half years, the business has grown to a point where I’m working at full capacity with one van. I really enjoy the freedom of being able to choose the hours I work, and I particularly appreciate being able to work from home.John Burke, Agency Express Colchester


I looked at other franchise possibilities but Agency Express appealed to me because of its reputation and the support they offered.Paul Jenkinson, Agency Express North Lakes


A big factor was the relatively low start-up cost of the Agency Express franchise. However, the clincher for me was the people when I visited head office in Norwich. I felt a connection, everyone was very friendly and helpful but also professional. I thought to myself I could work with these people.Kevin Keeler, Agency Express Cheltenham and Gloucester


Why Choose Us

A van based business

The deposit paid on a new Renault Master van, complete with Agency Express graphics, SatNav and removable racking

100% daily repeat business

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