Steve Macqueen became an Agency Express franchisee in January 2017. After spending a number of years in sales for the food and catering industry, Steve was ready for a change of direction and set his sights on owning a business.
Steve began his journey at the 2016 National Franchise Exhibition in Birmingham, where he approached Agency Express looking for his ideal business. After spending time researching the industry and carefully considering his option’s, Steve decided that the Agency Express franchise opportunity met all his requirements.
"I wanted a simple to operate, task orientated franchise and the Agency Express model provided that. However, it was the ongoing back up from head office that really appealed to me, specifically the ongoing support with accounts and credit control."
After successfully completing a comprehensive five day training course at head office, Steve he was assisted in the launch of his new business. This included a three day programme of visits to estate agencies in his local area enabling him to make first contact with potential customers.Steve excelled in this area and thrived on meeting people and forging new relationships.
"The Agency Express training process is very good. All aspects are covered thoroughly. There was a lot take in but the backup from head office and other franchisees is fantastic, so I felt supported every step of the way."
Less than a year from inception Steve has established a solid base of customers and continues to grow his business. His patient approach in acquiring new business and high standards of service have played fundamental part in his success.
"Building my business was slow to begin with but that has now started to come in nicely. The upside of gradually building the business is that I’ve had the chance to adapt the way I work whilst getting progressively busier. Now I really get a buzz when I sign a new customer."
Venturing into the world of franchising at the age of 24 Riccardo Mudrak is among Agency Express’ youngest franchisees.
Following a 15-year career in the supply and maintenance of fitness equipment, Bert Bigaignon decided that it was time for a new challenge and a change in his work-life balance.
Previously a Human Resources Manager of 15 years Gemma Vettraino felt it was time for a complete change of direction.
James Tipton's professional, approachable manner enabled him to win new business and his high standard of work safeguarded him a busy first year with Agency Express.
After extensive online investigation Alex Sunjich decided that the Agency Express franchise opportunity met all his requirements.
Peter Waters runs his Agency Express franchise in Reading and has developed a solid client base.
John Burke has grown his Agency Express business and moved from a single van operation to multiple vans and in 2016.
Neil Chapman chose Agency Express as he was ready for a new challenge and a change of direction.
Previously a HGV driver of 18 years Phil found the transition to becoming an Agency Express franchisee a natural and progressive step.
Steve Warren has run his Agency Express franchise in Chelmsford since 2013.
After much research Paul Jenkinson choose the Agency Express franchise opportunity as the most suitable route to take.
The support is still fantastic and you are never left alone when you need help. There is always someone on the other end of the phone to assist with whatever the problem may be. Agency Express staff are more like friends and family that you can just ring for a chat and that is a rare benefit other companies do not have.Danny James, Agency Express Teesside
A big factor was the relatively low start-up cost of the Agency Express franchise. However, the clincher for me was the people when I visited head office in Norwich. I felt a connection, everyone was very friendly and helpful but also professional. I thought to myself I could work with these people.Kevin Keeler, Agency Express Cheltenham and Gloucester
I felt confident in the early days of starting my franchise. The Agency Express training and support programme gave me the kick start I needed in getting out there and getting active.Phil Harrington, Agency Express Shropshire
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