Jenny Campbell, Minster Cleaning Services, Dorset
I am a business studies graduate and, whilst reading for my degree at Bournemouth University, I completed an internship with Enterprise Rent-A-Car. Within two years of my graduation, I was promoted to become a Branch Manager within Enterprise.
After three years with Enterprise, despite achieving year-on-year growth, I felt ready for a new challenge. My parents ran the Hampshire branch of Minster Cleaning Services for 21 years so I was aware how successful and profitable this franchise can be. When I discovered that Minster’s Dorset territory was available as a resale I jumped at the opportunity. There are big cash flow advantages in buying a business that is established and already making a profit. Plus, we had already identified areas where we could make savings on overheads by having two territories.
One of the great things about Minster is that no two days are the same: our contracts range from small offices right up to large factories and schools - there are plenty of different challenges every day as we’re involved in customer service, people-management, logistics, cleaning materials, stock management and managing our fleet of vans. As more and more women take on senior roles in both the private and public sectors, people are realising that women can be at least as successful as men in managerial positions; gender is no barrier to success at Minster but, as a management franchise, commercial awareness and people-management skills are essential.
The sale was completed in record time and I took over the business on 1st July 2011. All of the existing staff transferred to the new company but we’re now up to 150 staff across both branches so it’s very busy; as a Minster franchisee you have the flexibility of being your own boss together with the responsibility of employing people. I work closely with the Hampshire branch and, like many franchisees in our network, we’ve been able to capitalise on Minster’s vast experience and expertise in providing specialist cleaning services to the healthcare sector. Between the two branches, we are now providing a fully Care Quality Commission compliant cleaning service to around 40 doctors’ and dentists’ practices.
Choose something that you’re interested in and will be able to do long term. A franchise within a well known and established network can show you that the franchise model is tried and tested. Speak to as many franchisees as possible and be suspicious if the franchisor restricts your access to some franchisees. Also be wary if the franchisor looks like they’ll just take anyone on as a franchisee.
Make sure you read the small print - understand what you are getting for your money and what rights you will have. Do you have exclusive rights to the area in which you will operate? How long will your franchise last and what options do you have to renew? What support will you get at the start and what continuing support is available?
Make sure you have a long term plan.
I intend to keep developing the business by offering excellent service levels, value for money and a flexible service which is tailored to the individual needs of our clients.
Paul Watts is ready to take Minster’s Derbyshire franchise to new peaks.
Arthur White and Emma Fenlon are the Minster Cleaning franchise partners in Lancashire.
Paul and Kirsten Dunn took over Minster’s Edinburgh and Lothians franchise in 2016.
Damon Brown took over as franchisee for the Bristol branch of Minster Cleaning Services in January 2016.
To make an informed decision about which management franchise to go with I needed total transparency. Minster encouraged me to talk to any of their franchisees to discuss any concerns. I now have a business turning over more than £1.2m and a secure and profitable future.Richard Holdich, Hull Franchise, since 1994
I wanted success but not at the expense of personal security. With Minster I’ve got both. My annual turnover is over £2m and I have a huge exclusive territory in Sheffield and surrounding towns and areas.James Lofthouse, Sheffield Franchise, since 2005
To eliminate the risk of failure I was attracted by Minster’s tried and tested business model. Having a large national organisation behind me has given me the confidence to grow my business.Jenny Campbell, Dorset Franchise, since 2011
The business has been around for 37 years, so it has vast experience and knowledge of the cleaning industry and franchising
Experienced network of like-minded individuals, who actively share ideas and best practice
Full Training program with unlimited, on-going support across all business functions