TotalFranchise Franchise Business Opportunities and UK Franchises For Sale
Minster Cleaning Franchise Case Study
Read about Jenny Campbell's Minster Cleaning Services franchise in Dorset and her plans for the future.
Franchise Information
  • BFA Membership StatusFull
  • UK Years Established37 years
  • Current UK Coverage77%
  • Franchisee Support Staff16
  • Personal Investment Req.£17,500
  • Total Startup Cost£28,225
  • Office-based business locationYes
  • Business to business servicesYes
  • Franchisee employs staffYes
Next Steps

Dorset Franchise Partner

Jenny Campbell, Minster Cleaning Services, Dorset

What did you do before you took up the franchise?

I am a business studies graduate and, whilst reading for my degree at Bournemouth University, I completed an internship with Enterprise Rent-A-Car.  Within two years of my graduation, I was promoted to become a Branch Manager within Enterprise. 

Why did you choose franchising?

After three years with Enterprise, despite achieving year-on-year growth, I felt ready for a new challenge. My parents ran the Hampshire branch of Minster Cleaning Services for 21 years so I was aware how successful and profitable this franchise can be. When I discovered that Minster’s Dorset territory was available as a resale I jumped at the opportunity. There are big cash flow advantages in buying a business that is established and already making a profit.  Plus, we had already identified areas where we could make savings on overheads by having two territories.

Minster Cleaning Franchise | Jenny Campbell

What is your typical day like and why is Minster equally suitable for both men and women?

One of the great things about Minster is that no two days are the same: our contracts range from small offices right up to large factories and schools - there are plenty of different challenges every day as we’re involved in customer service, people-management, logistics, cleaning materials, stock management and managing our fleet of vans.  As more and more women take on senior roles in both the private and public sectors, people are realising that women can be at least as successful as men in managerial positions; gender is no barrier to success at Minster but, as a management franchise, commercial awareness and people-management skills are essential.

How has life changed since taking up your franchise?

The sale was completed in record time and I took over the business on 1st July 2011. All of the existing staff transferred to the new company but we’re now up to 150 staff across both branches so it’s very busy; as a Minster franchisee you have the flexibility of being your own boss together with the responsibility of employing people. I work closely with the Hampshire branch and, like many franchisees in our network, we’ve been able to capitalise on Minster’s vast experience and expertise in providing specialist cleaning services to the healthcare sector. Between the two branches, we are now providing a fully Care Quality Commission compliant cleaning service to around 40 doctors’ and dentists’ practices.

What advice would you give to a woman thinking of buying their first franchise?

Choose something that you’re interested in and will be able to do long term. A franchise within a well known and established network can show you that the franchise model is tried and tested. Speak to as many franchisees as possible and be suspicious if the franchisor restricts your access to some franchisees. Also be wary if the franchisor looks like they’ll just take anyone on as a franchisee.

Make sure you read the small print - understand what you are getting for your money and what rights you will have. Do you have exclusive rights to the area in which you will operate? How long will your franchise last and what options do you have to renew? What support will you get at the start and what continuing support is available?

Make sure you have a long term plan.

What are your plans for the future?

I intend to keep developing the business by offering excellent service levels, value for money and a flexible service which is tailored to the individual needs of our clients.

Find out how you can start your own Minster Cleaning Franchise by clicking below

Height of Success in DerbyshireHeight of Success in Derbyshire

Paul Watts is ready to take Minster’s Derbyshire franchise to new peaks.

Lancashire Franchise PartnerLancashire Franchise Partner

Arthur White and Emma Fenlon are the Minster Cleaning franchise partners in Lancashire.

Couples In FranchisingCouples In Franchising

Paul and Kirsten Dunn took over Minster’s Edinburgh and Lothians franchise in 2016.

West Country MagicWest Country Magic

Damon Brown took over as franchisee for the Bristol branch of Minster Cleaning Services in January 2016.

What Our Franchisees Say

To make an informed decision about which management franchise to go with I needed total transparency. Minster encouraged me to talk to any of their franchisees to discuss any concerns. I now have a business turning over more than £1.2m and a secure and profitable future.Richard Holdich, Hull Franchise, since 1994

I wanted success but not at the expense of personal security. With Minster I’ve got both. My annual turnover is over £2m and I have a huge exclusive territory in Sheffield and surrounding towns and areas.James Lofthouse, Sheffield Franchise, since 2005

To eliminate the risk of failure I was attracted by Minster’s tried and tested business model. Having a large national organisation behind me has given me the confidence to grow my business.Jenny Campbell, Dorset Franchise, since 2011

Why Choose Us

The business has been around for 37 years, so it has vast experience and knowledge of the cleaning industry and franchising

Experienced network of like-minded individuals, who actively share ideas and best practice

Full Training program with unlimited, on-going support across all business functions

Related Franchise Categories
Related Franchise Types


Franchises for sale in the UK. Explore franchise opportunities, franchise news, franchise case studies and franchise information on franchising and franchise business opportunities. Totalfranchise is the leading UK franchises resource to help you start a franchise business.

Latest News
To subscribe to our newsletter about the latest franchise opportunities and information, please enter your email address:
Latest Tweets

Deborah Laws is building a theatre arts business in Plymouth @razzschools -

9:01 AM Dec 16th

#Business #Resale of the Day: The #Creation #Station #Franchise @creationstation in #Finchley and Primrose Hill -

11:01 AM Dec 13th
You have selected no franchises Complete your requests