4th August 2022
The FSB invites franchisees to participate in an anonymous online survey, which asks them 27 questions about their franchise ownership experience. Using a consistent methodology, the franchise is assigned an overall FSB score and the highest performing franchisors are then recognised in the Best Franchise Awards held later in the year.
This year the chimney-sweeping franchisees gave their franchise a 97% overall satisfaction score, improving on their 2021 score by 8% and scoring a full 100% in 18 out of the 27 questions asked.
Amongst the areas franchisees scored their franchisor 100% for were: Trust, Head Office Support, Peer Support, The Brand, Proven System, Respect and Feeling Valued.
92% of franchisees agreed that they had a good work-life balance, would recommend the franchise to others and would do it all again.
Comments left for the franchisor included:
Lisa Kimber, franchise manager at Wilkins Chimney Sweep said: “We are blown away by the results of our latest WorkBuzz Franchisee Satisfaction Benchmark report and thank the franchisees for taking the time to complete the survey.’
“We take part every year, to make sure we are on top of our game; even though we have open and honest dialogue with all our franchisees, we think it is good for them to have this anonymous vehicle to report any areas of concern. As a franchisor we work tirelessly to ensure we are giving our franchisees the best environment to build successful, sustainable businesses, to support them and their families, and we are delighted to hear that we are ticking so many boxes for them. One of the questions we scored 100% in is that they know we will ‘Act on Feedback’ which is completely true; no business is perfect, and any points raised in this survey will be addressed.”
Darren Taylor, MD of Taylor Made Franchising which owns Wilkins Chimney Sweep said: “Our thanks to the franchisees for completing this survey and their great feedback, but mostly my thanks must go to Lisa Kimber and Richard Bryan, the head office team at Wilkins Chimney Sweep. It is they who deal with things on a day-to-day basis and, as the report shows, they are doing an extremely good job. We currently have 16 franchisees in Wilkins and sincerely hope that with testimonials and a score like this, many more will visit our website to find out more about this great franchise opportunity. If Wilkins isn’t for you, we now have nine other franchise businesses in Taylor Made Franchising, giving a wide choice to anyone considering buying a franchise as their next move to self-employment.”
Taylor Made Franchising is holding a virtual Open Day for anyone who would like to know more about their franchising brands on Wed 14th September 2022 from 11am to 12pm.
23rd June 2022
Following a two-year break, due to the Covid pandemic, Wilkins Chimney Sweep held their annual franchisee conference in Birmingham.
7th June 2022
Wilkins Chimney Sweep Lanarkshire franchise owner, Kris McLernon, was a winner at the 2022 Scottish Ex-Forces in Business Awards.
9th November 2021
Wilkins Chimney Sweep welcomes three new franchisees to the network and reaches finals of Best Franchise Awards
19th October 2021
Wilkins Chimney Sweep celebrates 10 years as a franchise with a commemorative eBook
WILKINS CHIMNEY SWEEP have been very supportive in providing both practical training, and also advice on how to run a business with accounting and tax information.
I liked the idea of working for myself doing something more hands on than I had been used to as an ex-surveyor. Franchising gave me professional backup, training and an established name to use.
Build a sustainable, ethical, saleable and scalable business
We are the only bfa accredited chimney sweeping franchise
Annual repeat business with excellent cash flow!