20th November 2025

Concept Claim Solutions has become one of the first four franchisors in the UK to join the Franchise Well Accreditation Programme, a pioneering initiative developed by Jen Chapman at Cinder to promote wellbeing, resilience, and mental health awareness across the franchising sector.
The programme represents a progressive shift in how franchise systems approach business sustainability, recognising that long-term success depends not only on operational efficiency but also on the wellbeing and engagement of the people who make those systems work.
By taking part, Concept Claim Solutions aims to integrate structured wellbeing practices throughout its network, embedding proactive measures into every stage of franchise development and management.
As franchising continues to evolve, the sector is moving beyond traditional measures of performance such as growth and compliance. Increasingly, research and industry experience show that psychological resilience, motivation, and wellbeing are essential components of consistent performance, strong leadership, and brand cohesion.
Franchisees within Concept Claim Solutions operate at the frontline of property restoration and loss assessment, assisting clients in the aftermath of fires, floods, and storm damage. Their work requires not only technical expertise but also empathy, emotional intelligence, and composure under pressure.
The Franchise Well Programme introduces a suite of evidence-based initiatives, these include:
At Concept Claim Solutions, we recognise that the strength of any franchise lies not only in its business systems but in its capacity to evolve with the people who sustain it. As the franchising landscape becomes more dynamic and complex, initiatives like this will help define what success looks like.
For us, it means building a community where commercial achievement and human wellbeing are not competing priorities but mutually reinforcing goals, the foundation on which lasting business excellence is built.
Scaling New Heights for Ivison Trust8th October 2025
Concept Claim Solutions and its franchise partners took on the challenge of climbing the breathtaking heights of Snowdon
Double Victory at the British Claims and Modern Claims Awards3rd July 2025
Concept Claim Solutions celebrates a double victory at the 2025 British Claims and Modern Claims Awards
Sarah & Jamie Celebrating 5-Year Renewal13th February 2025
Married couple Jamie and Sarah celebrate their 5 Year Franchise Renewal for their Insurance Management Franchise.
Concept Claim Solutions Franchise Partner of the Quarter Award!26th June 2024
Steven Nuttall from Concept Claim Solutions (Hertford) has been awarded Franchise Partner of the Quarter for his outstanding service and support to fellow franchise partners…
Finalist in Three Categories of the Quality Franchise Association Virtual Awards.19th June 2024
Concept Claims Solutions has been named a finalist for three awards "Franchisor of the Year," "Best Franchisee Support," and "Best Adaptation to Change".
'Loss Assessor of the Year' at the British Claims Awards 20241st June 2024
The awards celebrate the outstanding performance of individuals and organisations in the insurance claims industry.
Celebrating 10 Years as a Concept Franchise Partner1st March 2024
Find out about Colin's story and learn about why being a Concept franchise partner has been such a personally fulfilling career for him.
Finalist in 'Franchisee Trailblazer' Category at the HSBC British Franchise Awards 202331st January 2024
Gary Dimond, the franchise partner of Concept Claim Solutions in Belfast, was a finalist in the highly competitive "Franchisee Trailblazer" category.
Meet Concept’s FCA Authorisation & New Compliance Officer: Rhys Thomas26th January 2024
Concept have received direct authorisation and regulation from the Financial Conduct Authority (FCA).
Outstanding Concept Franchise Partner - Autumn Quarter12th December 2023
Franchisee Pierre expanded his team by adding a full-time project manager and admin role. This has enabled him to manage 34 claims worth approximately £900,000!
I would recommend to anyone who is looking to create a business in the insurance claims and restoration market to take a close look at the Concept franchise – It really worked for me!
I have been with Concept for over six years in which time I have seen my business grow into a substantial organization.
Concept have many business development schemes including Broker Solutions, Agent Solutions and Remedial Solutions all of which give you the opportunity generate additional business for franchise.
Concept are the only truly national insurance claims franchise network. This brings the benefits of trading under a well known and respected brand.
Concept provide full training and support so whatever your background and experience we will ensure that you are equipped with the knowledge and assistance you need to make your business a success.