WPA held its recent annual conference at head office in Taunton Somerset for the first time in its history with the entire franchise team attending. The aim was to help build relationships with the head office support staff, celebrate the achievements of 2013 and launch 2014 in style.
Over the two day period the team were updated on all the key developments in products and services. Voluntary training sessions were also offered on all aspects of running a WPA franchise from IT to ethical sales practices. The sessions were hugely popular and full to capacity.
The evening was a chance for the team to network, share ideas and have a general catch up over dinner. Some then adorned their dancing shoes and danced the night away.
The evening was also a celebration of the franchisees that have gone above and beyond in 2013 and had a really successful year.
Jacqui joined WPA in May 2011 following a career in commercial broking. With her partner, she runs an extremely successful franchise in Devon. Jacqui and her team have become an integral part of their local community and well known for the excellent service and advice they provide. In 2013 Jacqui has grown her business by over 40% and has a retention rate of 95%.
Paul is a fairly new member of the team, joining in April 2013. Paul took over a large portfolio of customers in Surrey after the previous owner retired following 15 years with WPA. It is a very difficult task to take over an existing business and maintain a good retention rate. Through Paul’s dedication to his customers he is achieving well over the average at 88%, whilst also steadily growing his business.
Neal is still within his mentor period at WPA but has got his franchise off to a flying start. He joined in March 2012 after a long career in the armed forces. Neal looks after the area of Leeds and in his first year of trading he has doubled his portfolio of customers. Neal is a determined individual and works tirelessly to promote his business. His professional approach to his franchise and the ethical advice he provides has inspired others.
Simon is another franchisee within his first two years with WPA who is going from strength to strength. Simon came from the banking sector and took over a well-established portfolio of customers in Northern Ireland in November 2012. Faced with a hugely competitive market, Simon has worked hard to maintain the high standards of the previous franchisee and is succeeding. He has a retention rate of 90% and in his first full year has enrolled over 100 new customers.
Lynda is a true example of a model WPA franchisee. She is truly dedicated to ensuring her customers receive the best advice and service they can. Lynda joined WPA in 2009 as the franchisee in the Kettering area and since then has gone from strength to strength. She has grown her business steadily each year and in 2013 her business increased by 50%. She handles the balance of enrolling new customers with providing support to existing ones effortlessly, maintaining a consistent retention rate of over 90%.
Dan is the franchise team’s youngest member. At only 27 Dan runs a hugely successful franchise in Essex and has grown his business by 100% in the last year alone. Dan has previously been awarded WPA’s franchisee of the year award and was in the final of the HSBC/BFA Franchisee of the year awards. Dan was awarded the chief executive’s award for his achievements in the role of Director of New Franchise Development. Dan is rock for new franchisees and runs the mentor programme, focussing on support for franchisees in their first two years.
I took up my Healthcare Partnership 7 years ago. It has been one of the most enjoyable and rewarding stages of my career. I have grown my customer base and income substantially year on year and my husband and I now run 2 franchises. We have found them to be an innovative, supportive and generous franchisor.Tina Kemp, Account Director, Mentor & Healthcare Franchisee
Attending the open day at Head Office was extremely useful and helped reassure me that I was perusing a good opportunity. It allowed me to learn more about WPA, meet a number of staff and experience the culture and transparency of the organisation. It certainly played a crucial role in my decision making process about becoming a Healthcare Partner.Catherine Bennett – Healthcare Partner since December 2014
The Healthcare Practice is unique… I’ve never worked with a company that look after you so well. Joining them was the best decision I have made in my life, hand on heart.Bob Grace, Board Chairman
Award winning customer service
A not for profit organisation that really cares about customers
Build a solid and sustainable long-term business