ChipsAway franchisee Hussein Hussein began his ChipsAway journey in 8 years ago. Demand for his automotive paintwork repair services instantly sky-rocketed and in the future Hussein plans to extend his territory and also open a fixed-based CarCare Centre and take on an employee.
Business is booming for ChipsAway franchisee Hussein Hussein and has been since he began his ChipsAway journey in 8 years ago.
Demand for his automotive paintwork repair services instantly sky-rocketed. In the future, Hussein plans to not only extend his territory, but also open a fixed-based CarCare Centre and take on an employee.
"I was attracted to ChipsAway in the first place because of the strength of the brand. I looked at similar opportunities, but ChipsAway was the clear choice - there is a great support structure and the name is well recognised in the marketplace. Coming from a corporate background, I understood the value of an established brand, a commitment to marketing and constant communication with customers. That’s why I chose ChipsAway - and my decision has more than paid off."
Having done his research, Hussein attended a ChipsAway open day and found himself increasingly impressed with the ChipsAway operation.
"The senior management team were highly professional and very approachable. There was a welcoming family atmosphere, which was underpinned by a 'can do' culture that really appealed to me."
Once his comprehensive training was complete, Hussein enjoyed an excellent launch promotion, and with the unstinting support of his franchisor, has continued to be busy ever since.
"My business has really taken off. My fantastic launch ensured that I had plenty of work from the outset and through a combination of regular customers, word-of-mouth referrals and constant local marketing activity, I have a rapidly growing customer base. Business is going really well."
Committed to excellent customer service, Hussein finds the biggest challenge is balancing the various demands on his time - completing repairs, responding promptly to new enquiries, following up estimates and planning his local marketing activity.
"The only factor limiting my continued business expansion is time. Opening a ChipsAway CarCare Centre and taking on my first employee will enable me to process many more vehicles and therefore increase my turnover.
Although my overheads will rise, there is certainly plenty of work out there and I know that with the continued support of ChipsAway and a commitment to further marketing I can generate enough work to enable me to continue my expansion and start to build a much bigger business for the future."
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