After a successful career in property and sales, Rob Smy went it alone and set up his own business in Peterborough. Eventually, Rob went on to sell this as a successful going concern. Three years later he decided to start a business again, but knowing how tough it was to start a business from scratch on your own, franchising was an appealing option.
Finding a property services business with a great track record and low overheads was the perfect fit, so after a series of meetings Rob purchased No Letting Go Kings Lynn.
Rob Smy at the No Letting Go 2023 Annual Conference
Justine Tomlinson, Head of Operations comments “Right from the start we knew that Rob was a fantastic match for No Letting Go. Rob had great vision of how he saw the business working in his location with customer service and attention to detail at the heart of what he wanted to provide clients. Rob is a real self starter with the ability to forge relationships with clients, tenants and staff”.
Rob shares his insights on obtaining his first clients “the best way is simply by visiting agents, establishing how their business process works and requesting to keep in touch. Bit by bit the requests started to come in. Once an agent likes the quality of your work and knows you are reliable, then the quantity of work soon builds. The good aspect about the business is it’s a repeat business model, so you don’t need lots of new clients, so can then focus on service delivery.”
Rob also made full use of the marketing assets provided by head office and has built good online presence for the service which also delivers leads.
The training department assisted Rob to build a skilled team to produce high quality reports. Rob comments “The support and expertise from the head office team has been invaluable in getting the business started, and enabled me to take on more work by growing a team of great staff”.
Rob provides his top tips for a potential franchisee looking to start a business:-
Rob continues “I am very pleased to have hit my first years’ financial target having established a group of clients. I am proud to have built a small skilled team and put myself in a great position to double my income over the next 12 month period. The lettings market is always busy with continued demand, so it is a great industry to be working in”.
In 2016 at the age of 21, Daniel from our Gravesend office bought his first franchise, closely followed by a second a year later.
Following a long career in banking Dominic Baines started his No Letting Go business in Manchester South in November 2014.
Following a long career in PR and then redundancy Garry Lockwood wanted a change of lifestyle so he started his No Letting Go business in Sutton & Merton.
Chris Holmes new business started in January 2008 and Chris was confident that once the company was up and running, he would be looking to recruit additional inventory management clerks.
Being new to the industry, the support and experience of the team was a major factor in our decision to take on the No Letting Go franchise.Gordon and Alan Hay, Glasgow South
I am proud to be the founding franchisee of what has proved to be a great brand, it was an excellent decision to invest in the young business and I have now taken on my second area which has enabled me to grow my business further and faster.Chris Holmes, Medway and Sevenoaks
No Letting Go has been incredibly supportive on the business and sales side. Nick and the team have helped me build the client base that now brings in an excellent regular income.Alan Percival, Leeds
Providing a service to an industry sector that is resilient to economic downturns
The only lettings industry accredited franchised inventory business
Bespoke web based proprietary software system providing complete client management