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No Letting Go Property Franchise Case Study
Finding a property services business with a great track record and low overheads was the perfect fit, so after a series of meetings Rob purchased No Letting Go Kings Lynn.
Franchise Information
  • BFA Membership StatusFull
  • UK Years Established15 years
  • Current UK Coverage60%
  • Franchisee Support Staff16
  • Personal Investment Req.£8,975
  • Total Startup Cost£17,950
  • Home-based business locationYes
  • Business to business servicesYes
  • Franchisee operates individuallyYes
Next Steps

Rob Smy Shares His First Year’s Insight As An Owner Of No Letting Go Kings Lynn


After a successful career in property and sales, Rob Smy went it alone and set up his own business in Peterborough.  Eventually, Rob went on to sell this as a successful going concern.  Three years later he decided to start a business again, but knowing how tough it was to start a business from scratch on your own, franchising was an appealing option.

Finding a property services business with a great track record and low overheads was the perfect fit, so after a series of meetings Rob purchased No Letting Go Kings Lynn.

No Letting Go Franchise - Inventory Management Business

Rob Smy at the No Letting Go 2023 Annual Conference

The franchisors view of Rob

Justine Tomlinson, Head of Operations comments “Right from the start we knew that Rob was a fantastic match for No Letting Go.  Rob had great vision of how he saw the business working in his location with customer service and attention to detail at the heart of what he wanted to provide clients.  Rob is a real self starter with the ability to forge relationships with clients, tenants and staff”.

Gaining Clients

Rob shares his insights on obtaining his first clients “the best way is simply by visiting agents, establishing how their business process works and requesting to keep in touch.  Bit by bit the requests started to come in.  Once an agent likes the quality of your work and knows you are reliable, then the quantity of work soon builds.  The good aspect about the business is it’s a repeat business model, so you don’t need lots of new clients, so can then focus on service delivery.”

Rob also made full use of the marketing assets provided by head office and has built good online presence for the service which also delivers leads.

Building a Team

The training department assisted Rob to build a skilled team to produce high quality reports. Rob comments “The support and expertise from the head office team has been invaluable in getting the business started, and enabled me to take on more work by growing a team of great staff”.

Advice for new franchisees

Rob provides his top tips for a potential franchisee looking to start a business:-

  • Don’t expect immediate results, so be resilient and stick to your plan
  • Always agree to keep in touch once you have seen a potential client
  • Touch points are important, so use the marketing resources provided by head office
  • When given the opportunity to show a client why they should use you, do whatever it takes to over deliver

Future Growth

Rob continues “I am very pleased to have hit my first years’ financial target having established a group of clients.  I am proud to have built a small skilled team and put myself in a great position to double my income over the next 12 month period.  The lettings market is always busy with continued demand, so it is a great industry to be working in”.

If you are interested in property, have a can-do approach and love customer service – then No Letting Go would love to hear from you, just click below

No Letting Go’s youngest franchisee is on course for 200,000 annual incomeNo Letting Go’s youngest franchisee is on course for 200,000 annual income

In 2016 at the age of 21, Daniel from our Gravesend office bought his first franchise, closely followed by a second a year later.

Dominic Baines Set Up His No Letting Go Franchise In November 2014Dominic Baines Set Up His No Letting Go Franchise In November 2014

Following a long career in banking Dominic Baines started his No Letting Go business in Manchester South in November 2014.

Garry Lockwood set up his No Letting Go Franchise in 2015Garry Lockwood set up his No Letting Go Franchise in 2015

Following a long career in PR and then redundancy Garry Lockwood wanted a change of lifestyle so he started his No Letting Go business in Sutton & Merton.

Chris Holmes joined No Letting Go in 2008Chris Holmes joined No Letting Go in 2008

Chris Holmes new business started in January 2008 and Chris was confident that once the company was up and running, he would be looking to recruit additional inventory management clerks.

What Our Franchisees Say

Being new to the industry, the support and experience of the team was a major factor in our decision to take on the No Letting Go franchise.Gordon and Alan Hay, Glasgow South

I am proud to be the founding franchisee of what has proved to be a great brand, it was an excellent decision to invest in the young business and I have now taken on my second area which has enabled me to grow my business further and faster.Chris Holmes, Medway and Sevenoaks

No Letting Go has been incredibly supportive on the business and sales side. Nick and the team have helped me build the client base that now brings in an excellent regular income.Alan Percival, Leeds

Why Choose Us

Providing a service to an industry sector that is resilient to economic downturns

The only lettings industry accredited franchised inventory business

Bespoke web based proprietary software system providing complete client management

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