3rd June 2021
No Letting Go has been recognised for its outstanding customer service to its clients by The ESTAS, the biggest award scheme in the UK residential property industry.
The ESTAS, sponsored by Coadjute honours the best agents, conveyancers, brokers and suppliers in the UK. The awards are powered by the ESTAS online customer review platform, which enables property firms to demonstrate the customer service standards they deliver for their clients.
The ESTAS Supplier Awards recognise supplier firms who have delivered the best customer experience to their respective agency, conveyancer and broker clients in 2020.
Now in their 11th year, the supplier categories have become an integral part of the annual ESTAS competition providing a badge of excellence which is instantly recognisable by agents and highlights a supplier’s commitment to quality service. Only suppliers who use the ESTAS review platform are eligible for the awards. Reviews can only be completed by clients that have a used the services of a supplier for a minimum of two months. The reviews are verified by ESTAS ensuring they provide a genuine guide as to the service performance of the supplier.
28 supplier firms have made this year’s shortlist across various product sectors. A record total of 9,500 reviews were submitted by property professionals across the agency, conveyancing and broker sectors.
The winners will be announced by ESTAS Brand Ambassador Phil Spencer at the 18th annual ESTAS Awards on 22nd October. Spencer said “the industry’s leading suppliers are instrumental in helping property professionals provide excellent service, they are an extension of that experience so the service they deliver is crucial, it’s therefore only right that ESTAS puts the spotlight on their efforts.”
Simon Brown Founder of the ESTAS Group said “The best suppliers to the industry go out of their way to provide exceptional service and they should be recognised for that. We understand that different types of products and services require different service levels so we highlight ‘Best in Sector’ suppliers as well as the overall Supplier of the Year.”
Dan Salmons, CEO at Coadjute said “We are proud to work with ESTAS to bring together the very best agents, conveyancers and brokers under one roof for the first time. This year’s theme of ‘Working Together Better’ could not be more apt for Coadjute – it is something we believe in passionately. Our network seamlessly and securely connects the systems that agents, conveyancers and brokers use, enabling professionals to see progress and share documents, cut transaction times, and give even better customer service. We are therefore delighted to be supporting ESTAS and the whole property industry to celebrate the best service, and the benefits of working together”.
Nick Lyons said “We’re absolutely delighted to have made it on to this year’s shortlist. We are passionate about the level of service we deliver to our clients and this proves all the hard work the team put in has paid off”.
9th March 2021
Despite the difficult year, No Letting Go has continued to expand its members at a rapid pace.
After just over a year into operating my franchise in this specialised but growing market, I have managed to establish a sound personal client base as well as regular business via 'national contract' arrangements from the Franchisor.Mundeep Grewal, Docklands
No Letting Go has been incredibly supportive on the business and sales side. Nick and the team have helped me build the client base that now brings in an excellent regular income.Alan Percival, Leeds
I am proud to be the founding franchisee of what has proved to be a great brand, it was an excellent decision to invest in the young business and I have now taken on my second area which has enabled me to grow my business further and faster.Chris Holmes, Medway and Sevenoaks
The only lettings industry accredited franchised inventory business
Providing a service to an industry sector that is resilient to economic downturns
Bespoke web based proprietary software system providing complete client management