16th May 2019
Agency Express are delighted to announce that they have once again been recognised for their outstanding customer service to clients, by the largest and longest running award scheme in the UK residential property industry.
The ESTAS determines the best suppliers in the industry based purely on feedback from estate and letting agents who are asked a series of questions about the service they have received. This years’ competition saw over 45,000 surveys completed and a record number of 21 one suppliers made the final shortlist.
Suppliers were recognised in 12 sectors and the overall Supplier of the Year category. Agency Express were presented with the ‘Best in Sector’ award for the board specialist category and the Bronze award for ‘Supplier of the year’. The award was announced by Phil Spencer, the TV property expert at a lavish luncheon & ceremony at the Grosvenor House, Park Lane London attended by 1,000 of the UK’s top property professionals.
"The ESTAS are special because shortlisted and winning firms are selected purely on the service they deliver to their clients. Real feedback from real customers experiencing real service, I don’t think there can be a greater honour in the industry than to receive an award based on that mantra."
"At the ESTAS we’re proud to say we believe in old fashioned values like customer service. We know how hard it is to deliver it and that’s why we put the spotlight on firms who are committed to providing excellent service. The ESTAS review and awards platform helps firms to generate trust in existing and potential clients."
"We are absolutely thrilled to be recognised at the ESTAS for a sixth consecutive year. Remaining within the top 3 best suppliers to the industry means so much to us as we know it’s our clients who have judged our performance. We take our levels of customer service very seriously, not just because we know our clients have a choice of service provider, but because we understand the day to day demands placed on them. We have always been very proud of the personal and extensive service we deliver and this proves we are delivering what we promise."
21st March 2019
Agency Express has, for a sixth consecutive year, been recognised for its outstanding customer service to its clients by The ESTAS.
I was filled with confidence from the professional way my enquiries were dealt with by the Agency Express Team. The strength of the franchise package, the impressive growth of the business in the last 12 years and over 100 franchisees proves that the model clearly works.Martin Shuker, Agency Express Lancaster
A big factor was the relatively low start-up cost of the Agency Express franchise. However, the clincher for me was the people when I visited head office in Norwich. I felt a connection, everyone was very friendly and helpful but also professional. I thought to myself I could work with these people.Kevin Keeler, Agency Express Cheltenham and Gloucester
I looked at other franchise possibilities but Agency Express appealed to me because of its reputation and the support they offered.Paul Jenkinson, Agency Express North Lakes
100% daily repeat business
The deposit paid on a new Renault Master van, complete with Agency Express graphics, SatNav and removable racking
Family friendly working hours