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Concept Claim Solutions Special Feature
Concept Claim Solutions is looking for franchise partners who have a real passion for effectively managing insurance claims.
Concept Claim Solutions Special Feature
Franchise Information
  • BFA Membership StatusAssociate
  • UK Years Established17 years
  • Current UK Coverage70%
  • Franchisee Support Staff18
  • Personal Investment Req.£15,000
  • Total Startup Cost£32,995
  • Home-based business locationYes
  • Business to consumer servicesYes
  • Franchisee operates individuallyYes
Next Steps

What Are The Top 5 Skills Required To Successfully Run Your Own Insurance Claims Franchise?

Becoming a successful franchise partner requires a clear understanding of essential skills and the right mindset. The crucial step is to identify and prioritise these attributes. Whilst everyone may not excel in each area, recognising their significance can enhance your abilities and contribute to the long-term growth and success of your business.

Concept Claim Solutions is looking for franchise partners who have a real passion for effectively managing insurance claims. They have identified the top five qualities that they believe are crucial to attaining success:

Concept Claim Solutions Franchise - Claims Management Business1.       Excellent Interpersonal Skills

Having exceptional interpersonal skills is a crucial requirement for the franchise business. During the aftermath of a disaster, such as a flood or fire, individuals may feel isolated, powerless, and uncertain about their next steps. Maintaining consistent communication with customers, contractors, and the insurance company is of utmost importance to build trust and ensure smooth operations.

2.      Coachability

It’s essential to be receptive to guidance and open to receiving constructive feedback. Many individuals who join do not possess any prior knowledge about construction or insurance. However, rest assured you will be provided with the best ongoing technical support to assist you throughout every step of the process, from how to negotiate with the insurers to assessing the damage to the property and managing the building works.

3.      Organisational Skills

 Concept Claim Solutions Franchise - Claims Management BusinessManaging insurance claims requires both speed and accuracy, regardless of the claim amount. Whether it's a £10,000 escape of water claim or a £100,000 fire claim, it's crucial to have excellent organisational skills to ensure prompt restoration of the customer's property. Head Office will instruct and manage reliable contractors, leaving you free to concentrate on meeting your customers' needs.

4.      Consciousness

The Financial Conduct Authority maintains a close watch on the management of insurance claims to ensure that professionalism and adherence to regulations are upheld. As your trusted partner, Concept Claim Solutions are committed to providing unwavering support to make the claims process as seamless as possible. It is imperative that you maintain meticulous and accurate records, and act with utmost integrity throughout the entire process.

5.      Drive & Motivation

Concept Claim Solutions Franchise | Claims Management BusinessHaving a genuine passion for helping others can truly impact your success as a franchise owner. It provides the drive to overcome obstacles and reach your full potential. Though starting a business requires a lot of dedication, selecting the right franchise can ensure positive results. With hard work, your persistence will ultimately lead to great rewards.

If Concept Claim Solutions aligns with your personal skills, we strongly urge you to explore the abundant benefits that come with being a franchise partner. You'll not only have the chance to positively impact people's lives, but you'll also have the potential to reap substantial financial rewards.

To learn more about joining an award-winning franchise just click below

Interview with Rebecca Dean and Andy WalmsleyInterview with Rebecca Dean and Andy Walmsley

Rebecca Dean (UK Franchise Manager) discusses Concept’s building repair network with Andy Walmsley (Concept’s Operations Director).

Are You Looking For A Recession Resistant Franchise?Are You Looking For A Recession Resistant Franchise?

While a recession may spell serious trouble for some franchises, that is not the case for Concept which has been successfully operating since 2001.

Franchisor Interview with Andrew WalmsleyFranchisor Interview with Andrew Walmsley

To gain a further insight into Concept Building Solutions we have spoken to Andrew Walmsley, Group Operations Director and Franchisor of Concept Claim Solutions

The Insight at the Heart of Concept's Training ModelThe Insight at the Heart of Concept's Training Model

Concept's training programme has been expertly developed by David Nelson, a Concept franchise partner and an accredited training professional.

What Our Franchisees Say

I would recommend to anyone who is looking to create a business in the insurance claims and restoration market to take a close look at the Concept franchise – It really worked for me!


I have been with Concept for over six years in which time I have seen my business grow into a substantial organization.Mark Usher South Mersey


Why Choose Us

Concept have many business development schemes including Broker Solutions, Agent Solutions and Remedial Solutions all of which give you the opportunity generate additional business for franchise.

Concept provide full training and support so whatever your background and experience we will ensure that you are equipped with the knowledge and assistance you need to make your business a success.

Concept are the only truly national insurance claims franchise network. This brings the benefits of trading under a well known and respected brand.

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