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Concept Claim Solutions
With the Concept Claims Solutions Franchise you have the opportunity to run a professional, time flexible and lucrative specialist Claims Management Business from home earning a six figure income.
Franchise Information
  • BFA Membership Status-
  • UK Years Established17 years
  • Current UK Coverage70%
  • Franchisee Support Staff18
  • Personal Investment Req.£15,000
  • Total Startup Cost£32,995
  • Home-based business locationYes
  • Business to consumer servicesYes
  • Franchisee operates individuallyYes
Next Steps
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Your excellent opportunity to run a professional, time flexible and lucrative professional services business from home, from one of the most recognised and trusted brands in the industry.

Become part of the UK’s longest established claim solutions franchise network assisting property owners in their time of need.

Concept Claim Solutions Franchise | Specialist Claims Management Business

The proven Concept Claim Solutions Franchise model has delivered high profits and an enormous sense of personal achievement for Concept Claim Solutions franchise partners for two decades, continually demonstrating that you can, at the same time as making high six figure returns, provide a service at no cost that helps people in their time need.

All of the highly professional franchise partners are authorised by the Financial Conduct Authority to assist in the managing of building policy holders’ claims from start to finish.

The Concept Claim Solutions Franchise Opportunity: 

Those who have invested in a Concept Claim Solutions Fanchise in good times, in recession times and during the Covid pandemic, have benefited from how resilient the proven business opportunity is because their performance has not been affected by any of these factors. Property damage occurs no matter what, regardless of the effects of events like recession or pandemic.

Property damage insurance claims in the UK amount to over £3 billion each year. Every policyholder is entitled to appoint professional representation, such as Concept Claim Solutions, meaning the service is always in high demand.

Concept Claim Solutions are part of the Insurance Solutions Group, who are proven specialists in franchise development and servicing the insurance sector.

ISG is a UK wide, specialist group of companies with over 35 years of experience operating in the insurance sector with a successful portfolio of multiple franchise brands.

Why Do Clients Need Concept Claim Solutions?

Concept Claim Solutions are the only franchise of their type continually rated in the annual Elite Franchise Top 100 and have been continually recognised within the industry for dedicated service to policy holders.

Concept Claim Solutions Franchise | Specialist Claims Management Business

Home insurance recorded complaints

The number of complaints reported to the FCA from UK insurance companies relating to buildings insurance in recent years this has been in excess of 200,000+ and the numbers are not reducing.

Financial Ombudsman complaints about home insurance up 42% year on year

The number of complaints received by the Financial Ombudsman not settled to the satisfaction of the policy holder in relation to buildings insurance policies, soared 42% in 2018/2019.

More than a third (35%) of these complaints were upheld in favour of the customer.

Insurers pay out £17m per day for property insurance claims

In 2018, insurers paid out £9m for household claims and £8m for commercial claims. 


The acceptance rate for home insurance claims is 82.8%

Some insurers have claims acceptance rates of approximately 99%, many obviously therefore have a rate far below and consumers do not review this data when choosing an insurer.

The lowest average insurance claim pay-out by some insurance companies is £1,250, for others it is £11,250

With 1 in 5 claims being rejected and often the initial offer from an insurer not covering the full potential costs to the policyholder, it is important that a policyholder has professional representation when making a claim on their building insurance.

The complete service from initial survey to the completion of the repairs by Concept Claim Solutions’ approved contractors is at no cost to the policyholder.

The insurance companies promise of how easy and straight forward making a claim will be that are provided when a policy is sold, as the statistics on claim rejections and complaints plainly show, are often not the reality when a claim is made.

What Do Concept Claim Solutions Franchisees Do?

As a Concept Claim Solutions franchise partner, you will operate as claim manager authorised by the Financial Conduct Authority to manage building policyholders’ property damage insurance claims.

The result for your client is a reduction in stress and loss of time often suffered when dealing with a claim themselves and the assurance of reaching an appropriate settlement, due to your appointment as their professional representative dealing directly with the insurance company on their behalf.

Regardless of whether the policyholder is a vulnerable client in need of assistance or just busy with life and short on time to manage their own claim, the professionally managed service, at no cost, you will deliver provides a valuable result.

Once agreed, repair works are fully project managed, including organising approved contractors and ensuring all stages of the repairs remain on track.

Potential Earnings

Operating as a professional advisor, the rewards are commensurate, and you will quickly achieve high rewards well into 6 figures.

Concept Claim Solutions Franchise | Specialist Claims Management Business

What Sets Concept Claim Solutions Apart?

Being part of the Insurance Solutions Group means there are unrivalled resources available in the support and development of franchise partners.

Starting life as Concept Building Solutions ISG, it has developed into a leading light both within the insurance and franchise industry with a range of specialist expertise.

Training and Support

  • Head Office Sales & Marketing

    Concept Claim Solutions have, over two decades, continually refined and evolved the methods used for the acquisition of claim management opportunities.

    These include all aspects from the use of the latest digital marketing techniques, the establishment of national client relationships, inter-group opportunities, networked introducers, and traditional local business networking.   

  • Initial Induction Training

    Concept Claim Solutions Franchise | Specialist Claims Management BusinessThe ten-day induction training is split between a 5-day classroom-based training course, delivered by an accredited professional with hands-on, franchise operational experience, and a 5- day field-based mentoring period where the new franchisee can start to practise the newly acquired skills in a controlled environment before completing a full assessment to confirm satisfactory completion.

    Ongoing, continuing professional development is underpinned via the achievement of CII and/or CILA accredited qualifications in insurance and claim management.

    As a professional advisor representing the interest of policyholders, the continued achievement of recognised, industry qualifications will ensure the highest levels of service are delivered.

  • Ongoing Claim Handling Support

    The centralised call centre and claims handling support team will provide you continuous support with contractor appointment, assessing insurance claim validity, negotiating and settling your clients claim.

    The Insurance Solutions Group manage the phones for you 7 days a week, 24 hours a day and are often the customer’s first point of contact and currently manage 30,000 calls per year.

  • Support in the Field

    Being part of the ISG, allows you a level of support unsurpassed in the sector. The group of companies directly employ teams of loss adjusters, surveyors and highly qualified technical staff allowing you to operate with the confidence of 100% support and backing. This is essential in enabling professionals from non-insurance and property repair backgrounds to be highly successful from day one.

    A nationwide network of contractors is engaged across the group to ensure that when you require them, they can be appointed and manged fully.

    You will benefit from being able to follow a proven business development strategy that will ensure your business builds quickly.

The Franchise Package

Probably the most comprehensive franchise package available to franchise partners, covering not just the expected elements, but many other items including accounting and company formation.

Interested in Starting a Concept Claim Solutions Franchise and running your own Specialist Claims Management Business?
Click below now!

What Our Franchisees Say

I would recommend to anyone who is looking to create a business in the insurance claims and restoration market to take a close look at the Concept franchise – It really worked for me!


I have been with Concept for over six years in which time I have seen my business grow into a substantial organization.Mark Usher South Mersey


Why Choose Us

Concept have many business development schemes including Broker Solutions, Agent Solutions and Remedial Solutions all of which give you the opportunity generate additional business for franchise.

Concept are the only truly national insurance claims franchise network. This brings the benefits of trading under a well known and respected brand.

Concept provide full training and support so whatever your background and experience we will ensure that you are equipped with the knowledge and assistance you need to make your business a success.

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