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Metro Plumb Franchise Case Study
Lee Johnston, made a significant career shift by joining Metro Plumb and starting his own franchise. Despite his success, Lee was eager to expand his skillset and explore new opportunities in the plumbing industry.
Metro Plumb Franchise Case Study
Franchise Information
  • BFA Membership StatusFull
  • UK Years Established40 years
  • Current UK Coverage60%
  • Franchisee Support Staff120
  • Personal Investment Req.£10,000
  • Total Startup Cost£17,000 approx
  • Territory-based business locationYes
  • Business to business servicesYes
  • Business to consumer servicesYes
  • Franchisee employs staffYes
  • Franchisee operates individuallyYes
  • Full/part-time working hoursYes
Next Steps
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Lee Johnston's Journey to Entrepreneurship with Metro Plumb

Lee Johnston, made a significant career shift by joining Metro Plumb and starting his own franchise in Cumbria and Dumfries. His decision to become his own boss and run a Metro Plumb franchise was influenced by a combination of personal and professional factors, including his background in property maintenance, desire for new challenges, and the support of his wife, Leila.

Lee had a rich background in property maintenance, having successfully run his own business in the field. His qualifications included a Bricklaying Foundation Construction Award and a Plastering Level 1 both with distinctions. Despite his success, Lee was eager to expand his skillset and explore new opportunities in the plumbing industry.

Lee's journey with Metro Plumb began when he decided to pursue his Plumbing NVQ Level 2. He recognised that the plumbing industry offered vast potential, and by aligning himself with Metro Plumb, he could leverage their experience and support to propel his career forward.

Several key factors motivated Lee to make this pivotal career move:

Having worked within the group for another franchisee, Lee appreciated the dynamic nature of plumbing work, where no two days are the same. This variety added excitement and challenge to his daily routine, keeping him engaged and motivated.

Lee had experience running his own business, and he was drawn to the idea of being his own boss again. Starting a Metro Plumb franchise provided him with the opportunity to be in control of his destiny and business operations.

Lee brought years of experience in property maintenance and construction to his new venture. This experience allowed him to offer consistent, high-quality plumbing services to his customers. His adaptability is a valuable asset in the ever-changing plumbing industry. He can handle various challenges and customer needs effectively.

Lee's collaborative approach made him an excellent team player, working seamlessly with Metro Plumb's support network and his wife, Leila, who played a major role in the decision-making.

Leila has been vital in the success of their Metro Plumb franchise. Leila is responsible for managing quotes, handling customer calls, booking appointments, managing the diary, and implementing marketing strategies. Her support allowed Lee to focus on providing plumbing services and growing the business.


Lee Johnston's decision to join Metro Plumb and start his own franchise in Cumbria and Dumfries was driven by a combination of personal qualities, professional experience, and the support of his wife, Leila. His journey demonstrates the opportunities and rewards that come with entrepreneurship and aligning with a reputable franchise like Metro Plumb. With his skills, experience, and determination, Lee was well-prepared to thrive in the plumbing industry as his own boss and make a positive impact on his community.

Find out more about how you can start your own Plumbing Franchise Business with Metro Plumb. Click below now!


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