Back in 2011, friends and former colleagues Andrew Peace and Mark McKenning launched their first Caremark franchise in Barnsley.
Since then, the pair have built a thriving business, delivering more than 3,900 hours of care and support per week to vulnerable people in their local community. Following their success in Barnsley, they opened two new offices in Rotherham and Sheffield.
Passion makes the difference between operating a franchise and growing a business. Director Mark McKenning believes that while being part of a franchise network means you are always supported:
"It’s you, the franchisee, who needs to grow your business.
As with life, you get back what you put in. You need a strong work ethic, resilience, passion and drive. Businesses are built on the strength of reputation. Doing the right things well time and time again is challenging, however this is what separates organisations. Good service delivery is key."
Investing in their staff has also been key to Andrew and Mark's business growth. They are conscious that maintaining a happy and well trained workforce is essential to strengthening staff retention whilst attracting new team members. Fulfilled staff talk to family and friends about their work and recruitment opportunities. Word-of-mouth is a highly powerful form of referral, especially in a community-based service.
Caremark would simply not exist without its care workers, and valuing them is one of the franchise network's aims and objectives. The business partners offer both ongoing training and a health and wellbeing programme to their staff, encouraging them in learning new skills and maintaining a healthy lifestyle.
For Mark McKenning:
"It is important our work force is happy and healthy and we believe that we need to take care of ourselves to take care of our clients. By doing this we can continue to deliver a service of excellence."
Andrew and Mark are keen to be recognised as the employer of choice in their area as well as the care provider of choice. Offering rewarding employment and providing compassionate and personalised care to their local community has so far proved to be a recipe for success.
Sharan Dhaliwal launched her Caremark franchise after a career in the NHS, spanning 25 years.
Before buying his Caremark franchise, Colin Evans had a long and successful career in sales and sales management.
A day in the life of Martin Steyn from Caremark in Tunbridge Wells, Tonbridge & Malling.
Sharan Dhaliwal spent 25 years working for the NHS before becoming a franchisee for Caremark.
Duncan Smith was new to the social care sector when he started his Caremark franchise in Kirklees.
Introducing Sue Hills from Caremark Mid-Sussex which she has been running since 2009.
Abhay Shah hadn't always planned to have a career in care but he looked into the prospect of starting his own business when daily number crunching became monotonous.
Husband and wife team Richard and Emily Magrath are the owners of Caremark in North Down, Ards & Belfast.
Caremark's Charles Folkes delivers over 3000 hours of care per week to vulnerable individuals in the Redcar and Cleveland area.
Since I joined, Caremark has done everything they promised they would do. The support has always been there and Kevin Lewis has even come out and given me a morale boost when I've needed it.Amarjit Gill, Caremark Redditch & Bromsgrove
After doing some research, there was really no doubt in our minds, that the only choice we would be happy with would be Caremark, given the emphasis on care and not profit.– Richard Magrath, Caremark North Down, Ards & Belfast
I researched various sectors before reaching the decision that domiciliary care offered the sustainability and a straightforward business model which allowed for positive cashflow and personal reward.– Charles Folkes, Caremark Redcar & Cleveland
CEO and founder of Caremark Kevin Lewis has over 25 years of experience in the UK home care sector
A strong ratio of 15:1 between franchisees and Regional Support Managers