17th May 2017
Agency Express are delighted to announce that they have been recognised for outstanding customer service by the largest, and longest running award scheme in the UK residential property industry. The ESTAS determines the best suppliers in the industry based on feedback from estate and letting agents who are asked a series of questions about the services they have received. This years’ competition saw a record breaking 34,000 surveys completed.
Agency Express was presented with the prestigious Gold award for 'Supplier of the Year' and a 'Best in Sector' award in the 'Board Specialists' category. The award was announced by TV property expert Phil Spencer at the Grosvenor House, Park Lane London where 1,000 of the UK’s top property professionals attended.
Phil Spencer, who has hosted the ESTAS every year since their inception in 2003 said:
"This industry doesn’t get enough credit for the work it does in helping millions of customers around the UK in making their dreams come true, and at The ESTAS we want to highlight that fact. The industry’s leading suppliers are instrumental in helping agents deliver a great customer experience so it’s only right that The ESTAS recognises their efforts too."
Simon Brown Founder of The ESTAS added:
"Like it not we live in a world where the consumer decision making process is influenced more and more by customer reviews, so The ESTAS provides a kite mark of excellent service for any property professional involved in the home moving process."
Stephen Watson Managing Director of Agency Express said:
"We are absolutely thrilled to be recognised as the UK’s best supplier at this year’s ESTAS. The award holds so much meaning for us as we know it’s our customers who have judged our performance. We take our levels of customer service very seriously because we know clients have a choice and they’ve chosen Agency Express. We have always been very proud of the personal service we provide and this proves we are delivering what we promise. So, we would like to say thank you to all of our customers that voted and thank you to our network of franchise operators that uphold the brand on a daily basis."
6th March 2018
Agency Express has been recognised for its outstanding customer service by The ESTAS.
6th March 2018
Agency Express are delighted to announce that they are finalists in the 'bfa HSBC Franchisor of the Year' awards.
6th April 2017
Agency Express are delighted to announce that they have been recognised for outstanding customer service in the highly revered ESTAS awards.
I felt confident in the early days of starting my franchise. The Agency Express training and support programme gave me the kick start I needed in getting out there and getting active.Phil Harrington, Agency Express Shropshire
I was filled with confidence from the professional way my enquiries were dealt with by the Agency Express Team. The strength of the franchise package, the impressive growth of the business in the last 12 years and over 100 franchisees proves that the model clearly works.Martin Shuker, Agency Express Lancaster
A big factor was the relatively low start-up cost of the Agency Express franchise. However, the clincher for me was the people when I visited head office in Norwich. I felt a connection, everyone was very friendly and helpful but also professional. I thought to myself I could work with these people.Kevin Keeler, Agency Express Cheltenham and Gloucester
A van based business
The deposit paid on a new Renault Master van, complete with Agency Express graphics, SatNav and removable racking