Back in February 2012 one of Asprays broker clients in Bucks had 2 claims that they were asked to handle. The first instruction was to visit a Cricket Club and the second was to inspect a damaged roof on a 300 year old grade II listed hotel. The cricket club is not used much in early February. When Asray visited on 11th there were signs of Escape of Water and the ceiling in the away team’s shower area had collapsed.
Further investigation showed water damage in adjoining home team showers, ladies’ changing room, corridor and a small storage area attached to the building and accessible from outside. There were actually 4 separate leaks, damage to the chipboard plinths holding two cold water tanks and the same for two pressurized hot water cylinders including two control valves which had frozen.
They immediately got the dryers in and my electrician checked the circuits and restored power. The plumber visited soon after so they were able to get their schedule in quickly to L&V. Following the meeting with the adjuster it took about 4 weeks to get the final approval but they did get quick agreement for the plumber to carry out his work earlier as hot water was required for weekend darts nights.
The work had to be complete by 21st April as that was when the season starts. However as there is practice throughout April they made sure all repairs were completed by the end of March. The claim was made a lot easier as they had a good contact at the club who gave full cooperation. He told me he’s delighted with the result. The main difficulty was the distance as the club is about an hour’s drive for me and my contractors - but as we are all members of the same BNI chapter, we pulled together and I received complete cooperation.
In my experience corporate work can be profitable as this job was, but it can also take longer to agree. But placing reasonable pressure on the adjuster can mean you settle earlier as was the case here. The second claim was caused by a truck damaging the roof of the hotel so it was a third person claim making it a little trickier. We had to do initial emergency repairs (me working the traffic control as the road is narrow and the hotel is situated on a sharp bend!).
Our immediate positive response certainly put the owner’s mind at ease and guaranteed his cooperation. Fortunately an adjuster who I know well was appointed but because it was a third party claim it took many weeks before I could meet with him in late March. The concern here was that it was unclear how much damage had been done, and until the roof tiles were taken off to expose the battens underneath it was difficult to finalise the schedule.
We therefore agreed that should further damage be found the adjuster would consider additional cost. Initially the adjuster was not happy with some of my costs, but eventually we agreed a sensible settlement that allowed the work to be done correctly and in keeping with the age of the building. With this sort of work the Council needed to be involved for the appropriate licenses and to oversee the work. It was very satisfying being involved with restoring a grade II listed building to its full glory.
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