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Caremark Case Study
Sharan Dhaliwal spent 25 years working for the NHS before becoming a franchisee for Caremark. Poor level of care delivered by the carers helping her husband motivated Sharan to start her own business and provide a higher quality service.
Franchise Information
  • BFA Membership StatusAward Winner
  • UK Years Established8 years
  • Current UK Coverage60%
  • Franchisee Support Staff26
  • Personal Investment Req.£30,000 approx
  • Total Startup Cost£29,750 approx
  • Office-based business locationYes
  • Business to consumer servicesYes
  • Franchisee employs staffYes
Next Steps

Sharan Dhaliwal Moved From The NHS To Caremark

Before becoming the franchisee for home care franchise Caremark Cardiff & The Vale, Sharan Dhaliwal, spent 25 years working for the NHS as a Nurse, Midwife and then a Health Visitor.

Caremark - Sharan DhaliwalSharan dedicated her life to care, and when her husband sustained life threatening injuries from a road accident, she took time off to care for him.

She also had to take over her husband’s retail operations which taught her business practice. But, it was the poor level of care delivered by the carers helping her husband that motivated her to start her own business and provide a higher quality service.

Sharan says:
"I had a solid business plan to start with which I reviewed periodically. Plus I determined simple critical business goals – you have to know where you are going before you get there. Building a successful business depends heavily on how well you work and relate with others. I mainly listen more than I speak.

I’ve also had invaluable support from my regional manager and it was great to have the recognition from my franchisor when I won the SW regional award in January 2017.

I am very pleased I have exceeded my targets set for the first year. I’ve also taken risks which I feel is key to building a successful business. We are now a provider of choice with our local authority and have a good reputation.

I have some important short and long term goals, but most importantly, I want to be part of Caremark’s success."

Find out how you can start your own Caremark Franchise by clicking below

Introducing Colin Evans from CaremarkIntroducing Colin Evans from Caremark

Before buying his Caremark franchise, Colin Evans had a long and successful career in sales and sales management.

Martin Steyn Runs his Caremark franchise in Tunbridge WellsMartin Steyn Runs his Caremark franchise in Tunbridge Wells

A day in the life of Martin Steyn from Caremark in Tunbridge Wells, Tonbridge & Malling.

Duncan Smith Runs Caremark KirkleesDuncan Smith Runs Caremark Kirklees

Duncan Smith was new to the social care sector when he started his Caremark franchise in Kirklees.

Introducing Andrew Peace & Mark McKenning From Caremark BarnsleyIntroducing Andrew Peace & Mark McKenning From Caremark Barnsley

Friends and former colleagues Andrew Peace and Mark McKenning launched their first Caremark franchise in Barnsley in 2011.

The rewards of franchising with Sue HillsThe rewards of franchising with Sue Hills

Introducing Sue Hills from Caremark Mid-Sussex which she has been running since 2009.

Abhay Shah, Caremark Hillingdon, looks back on first yearAbhay Shah, Caremark Hillingdon, looks back on first year

Abhay Shah hadn't always planned to have a career in care but he looked into the prospect of starting his own business when daily number crunching became monotonous.

Introducing Richard and Emily Magrath from CaremarkIntroducing Richard and Emily Magrath from Caremark

Husband and wife team Richard and Emily Magrath are the owners of Caremark in North Down, Ards & Belfast.

Introducing Charles Folkes from Caremark in Redcar and ClevelandIntroducing Charles Folkes from Caremark in Redcar and Cleveland

Caremark's Charles Folkes delivers over 3000 hours of care per week to vulnerable individuals in the Redcar and Cleveland area.

What Our Franchisees Say

After doing some research, there was really no doubt in our minds, that the only choice we would be happy with would be Caremark, given the emphasis on care and not profit.– Richard Magrath, Caremark North Down, Ards & Belfast


Since I joined, Caremark has done everything they promised they would do. The support has always been there and Kevin Lewis has even come out and given me a morale boost when I've needed it.Amarjit Gill, Caremark Redditch & Bromsgrove


I researched various sectors before reaching the decision that domiciliary care offered the sustainability and a straightforward business model which allowed for positive cashflow and personal reward.– Charles Folkes, Caremark Redcar & Cleveland


Why Choose Us

A strong ratio of 15:1 between franchisees and Regional Support Managers

CEO and founder of Caremark Kevin Lewis has over 25 years of experience in the UK home care sector

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