Gavin Flaxman joined WPA as a Healthcare Partner in 2013 and is based in central Surrey. He was previously an accountant and wanted a business where he could work for himself and be in control of his own diary – WPA offered him that opportunity.
Western Provident Association (WPA) is an ethical, not-for-profit insurer that has a mantra of 'Treating customers as we wish to be treated ourselves' and makes customer service a way of life. WPA Healthcare Partners work as consultants in healthcare solutions, this means responding to customer queries in a timely fashion with sound professional advice. They liaise with WPA Head Office support teams to ensure compliance with procedures, and build relationships with potential customers to understand their healthcare needs.
Gavin’s life has changed out of all recognition since he left the city and became a Healthcare Partner with WPA. He feels he is no longer constrained by the corporate shackles and relishes in the daily challenges that give him a real sense of freedom and purpose.
Each day Gavin builds his own business based on high levels of personal activity and developing relationships. Networking or client meeting commitments combined with ongoing customer administration responsibilities means that his workload can often build up. Therefore good organisational skills and processes are essential.
Gavin’s new business referrals emanate from a variety of sources – existing customers, networking colleagues, telesales appointments, introducers and occasionally the Head Office support team. He maintains that all such opportunities should be pursued diligently with an open mind and a positive demeanour.
WPA is a flexible franchise so appointments can be arranged around personal commitments. However Gavin advises that being a WPA Healthcare Partner is not always easy – there are ‘ups and downs’ making patience and persistence crucial.
Gavin’s advice to anyone who is considering becoming a Healthcare Partner is that "you may not close every opportunity, but with the right approach and attitude your WPA business will develop each day!"
Simon Marks came from the banking sector and took over a well-established portfolio of customers in Northern Ireland in November 2012.
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Lynda Buntin started her WPA Franchise in Northamptonshire in May 2009.
Mark Tomlinson joined WPA in September 2010 as a franchisee in the South West.
For Rachel Dumont-Baber being a WPA Healthcare Partner allows her the perfect work-life balance.
Seven years ago Phil Arnold became his own boss as a WPA Healthcare Partner.
Lynda Buntin was recently named as WPA Healthcare Partner of the Year and talks about her business in Northampton and Peterborough.
"The WPA opportunity attracted me. I had no medical or sales background but I knew I was good with people and felt I could provide advice."
Uckfield man and WPA partner, Dan Wade says that looking after his customers has been the key to his success.
Discover what your life could be like as a WPA partner through Uel Campbell.
When Robert Westhorp set off for The British Franchise Exhibition in Manchester five years ago, he had no idea that he would meet a former supplier and eventually join the company.
"Thereâ€™s far more to being a partner with WPA Health Insurance than selling insurance policies", find out from WPA partner Lorna Smith
Attending the open day at Head Office was extremely useful and helped reassure me that I was perusing a good opportunity. It allowed me to learn more about WPA, meet a number of staff and experience the culture and transparency of the organisation. It certainly played a crucial role in my decision making process about becoming a Healthcare Partner.Catherine Bennett â€“ Healthcare Partner since December 2014
Attending an Open Day and seeing the slick and technologically advanced operation behind the scene convinced me I was making the right choice. By the time I left the Open Day, I had made up my mind that WPA was a company which lived the business values that matched my own.David Rollock â€“ Healthcare Partner since September 2014
I took up my Healthcare Partnership 7 years ago. It has been one of the most enjoyable and rewarding stages of my career. I have grown my customer base and income substantially year on year and my husband and I now run 2 franchises. We have found them to be an innovative, supportive and generous franchisor.Tina Kemp, Account Director, Mentor & Healthcare Franchisee
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