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Healthcare Practice Case Study
Seven years ago Phil Arnold became his own boss as a Healthcare Practice Partner helping his customers fund their healthcare, be they individuals, families or small companies. Phil says that the training and guidance that he gets as a partner means he always feels part of the company.
Franchise Information
  • BFA Membership StatusFull
  • UK Years Established12 years
  • Current UK Coverage80%
  • Franchisee Support Staff15
  • Personal Investment Req.£4,500
  • Total Startup Cost£9,200
  • Home-based business locationYes
  • Business to business servicesYes
  • Franchisee operates individuallyYes
Next Steps

Phil Arnold second career, ethical company

Seven years ago, life changed dramatically for Phil Arnold. After a long career as an employee of a multinational company he became his own boss – as a Healthcare Practice Partner helping his customers fund their healthcare, be they individuals, families or small companies.

Healthcare Practice - Phil ArnoldToday, Phil’s enjoying work more than ever. In 2008, he invested in a Healthcare Practice when he was made redundant from his sales job in the oil industry. Phil, now 57, saw this as an opportunity for doing what he wanted: working for himself.

Phil, who lives in Taunton, Somerset, explains:
"My wife had happy memories of working for Healthcare Practice years ago and said I should see if there were any opportunities. I was doing my research online and read about the opportunity to be a Healthcare Practice Partner. And it clicked: that was just what I wanted".

What was important to Phil – and remains so today - is that even though he’s running his own business, he’s not on his own. The training and guidance that he gets as a Healthcare Practice Partner means he always feels part of the company.

And there’s another reason, says Phil.
"Healthcare Practice is a not-for-profit organisation and its highly ethical stance is very important to me – and to my customers. As a partner you have a vital advantage over other private medical insurers. They seldom sell policies face to face while as a Healthcare Practice Partner you meet your customers.

And our business is not about price, it’s about making sure the customer is getting the policy which suits them. We are not like other medical insurers. We are there to complement the work of the NHS, to offer genuine choices to customers about how they look after their health and that of their family or employees".

At the start, with little prior knowledge of medical insurance it was a steep learning curve, Phil adds.
"You have a week’s intensive training at the Healthcare Practice headquarters in Somerset. I remember feeling I was outside my comfort zone but I soon realised the sales skills I had amassed from years in the oil industry could be applied here too".

Phil adds:
"To be successful in this business you have to build contacts, nurture leads and maintain relationships. You need to get people to recommend you. If I was advising potential new Partners, I would say that you need to be enthusiastic, and put customers at the centre of all that you do; the reward is very much a reflection of your efforts".

Written by Charlotte Beugge Freelance Journalist

To find out more about opportunities available with Healthcare Practice franchise just click below

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For Matt Trapnell Healthcare Practice has led to a fulfilling second career.

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Meet, David O'Toole, a member of the Healthcare Practice Partner Team.

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Lynda Buntin started her Healthcare Practice Franchise in Northamptonshire in May 2009.

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Mark Tomlinson joined Healthcare Practice in September 2010 as a franchisee in the South West.

Rachel Dumont-Baber is balancing being a female single parent with running a successful customer centric businessRachel Dumont-Baber is balancing being a female single parent with running a successful customer centric business

For Rachel Dumont-Baber being a Healthcare Practice Partner allows her the perfect work-life balance.

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Gavin Flaxman joined Healthcare Practice as a Partner in 2013 and is based in central Surrey.

Introducing Lynda Buntin from Healthcare PracticeIntroducing Lynda Buntin from Healthcare Practice

Lynda Buntin was recently named as Healthcare Practice Partner of the Year and talks about her business in Northampton and Peterborough.

Wendy Pake has built a successful career as a partner with Healthcare Practice.Wendy Pake has built a successful career as a partner with Healthcare Practice.

"TheHealthcare Practice opportunity attracted me. I had no medical or sales background but I knew I was good with people and felt I could provide advice."

'Customer care makes Dan the best in the business'"Customer care makes Dan the best in the business"

Uckfield man and Healthcare Practice partner, Dan Wade says that looking after his customers has been the key to his success.

Social NetworkerSocial Networker

Discover what your life could be like as a Healthcare Practice partner through Uel Campbell.

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When Robert Westhorp set off for The British Franchise Exhibition in Manchester five years ago, he had no idea that he would meet a former supplier and eventually join the company.

A Day in the life of Healthcare Practice Partner - Lorna SmithA Day in the life of Healthcare Practice Partner - Lorna Smith

"There’s far more to being a partner with Healthcare Practice than selling insurance policies", find out from Healthcare Practice partner Lorna Smith.

What Our Franchisees Say

The Healthcare Practice is unique… I’ve never worked with a company that look after you so well. Joining them was the best decision I have made in my life, hand on heart.Bob Grace, Board Chairman


Attending an Open Day and seeing the slick and technologically advanced operation behind the scene convinced me I was making the right choice. By the time I left the Open Day, I had made up my mind that WPA was a company which lived the business values that matched my own.David Rollock – Healthcare Partner since September 2014


I took up my Healthcare Partnership 7 years ago. It has been one of the most enjoyable and rewarding stages of my career. I have grown my customer base and income substantially year on year and my husband and I now run 2 franchises. We have found them to be an innovative, supportive and generous franchisor.Tina Kemp, Account Director, Mentor & Healthcare Franchisee


Why Choose Us

Build a solid and sustainable long-term business

Award winning customer service

A not for profit organisation that really cares about customers

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