TotalFranchise Franchise Business Opportunities and UK Franchises For Sale
Aspray Case Study
Sara Holmes had a track record of hitting targets, fuelling business growth and enhancing the profitability of businesses before she took up the franchise opportunity with Aspray and became a loss assessor.
Franchise Information
  • BFA Membership StatusFull
  • UK Years Established10 years
  • Current UK Coverage60%
  • Franchisee Support Staff8
  • Personal Investment Req.£15,000
  • Total Startup Cost£28,000
  • Territory-based business locationYes
  • Business to consumer servicesYes
  • Franchisee operates individuallyYes
Next Steps

The Person Behind Aspray Sunderland

With over 20 years’ experience under her belt delivering successful housing and regeneration schemes in the public and private sector, Sara Holmes had a track record of hitting targets, fuelling business growth and enhancing the profitability of businesses before she took up the franchise opportunity with Aspray and became a loss assessor. 

So how has her impressive CV helped her fledgling franchise business and who is the person behind Aspray Sunderland?  We made it our mission to find out!

Aspray | Sara HolmesPlease tell us a little bit about Aspray Sunderland.  When did you start your franchise business?

"I set up the company on April the 20th 2018, but I didn’t start trading until after my training finished on the 22nd June.  The first day on which I sat at my desk and logged on to my CRM system was June the 28th and my very first Aspray appointment was on the Friday of that week."

What was it about the Aspray opportunity that attracted you?

"I felt that the role of loss assessor would suit me, as I could utilise many of the skills that I had mastered during 20 years of working in the housing sector, and in land buying and business development.  The time was also right for me to explore the opportunity."

Your CV suggests that you have a huge amount of experience in project management.  Is that a fair assessment?

"Absolutely.  I’ve provided strategic direction for many projects, which I have grown and monitored, adapting them where necessary. I am also used to co-ordinating and leading teams. The scope of my work has focused heavily on customer service delivery and has entailed overseeing the work of various sub-contractors. I’ve been a project director, a head of business development and a development director during my career."

What would you describe as your best qualities, what are your three key skills and how would you describe your personality in three words?

"Credibility and tenacity."

"Leadership, strategic approach and commercial thinking."

 "Enthusiastic, talkative and resourceful."

So now we know you a little better, why do you think these qualities and skills, coupled with your personality, will be useful in your Aspray franchise business?

"The Aspray business model relies on the correct application and delivery of several diverse operations.  Each element needs to be done correctly, in order to deliver the successful outcomes for the business.  My ability to plan, organise, negotiate, lead and manage teams of people, whilst also being abreast of various situations, suit the role well and dovetail with my credibility as an individual." 

What has been the biggest challenge, work-related or personal, that you’ve faced in your career to date?

"A total change in career.  I have followed the same career path for 20 years, moving up from assistant level to a role as a director.  However, I became disillusioned working in a PLC and could not see myself staying long-term in the next logical position on my career ladder, which would have been as MD.  I took a break from my career to review my future options and to reassess my priorities and decided that what I actually wanted was much better life balance and not another promotion.  That is why I decided to take up the Aspray franchise opportunity, to fit my work around the rest of my life."

How did you find the first few weeks in your business?

"During the first few weeks, I was up and down, wondering if I had made the right decision.  I clunked my way through my first pitch and felt a bit awkward about everything, but then everything suddenly clicked into place. People seemed to start to understand what a loss assessor does and started to ask me questions, enquiring how they could help me.  My confidence returned and I haven’t looked back."

How has it felt to be helping other people through their property insurance claim and what can be a distressing situation?

"I started to handle my first claim in week 3.  It feels great to call the claimant and just give them an update on progress, hearing them say, each time I talk to them, 'I’m so pleased that you are doing this.  I wouldn’t know where to start'." 

Find out how you can start your own Aspray franchise by clicking below

Aspray Franchise Feature FridayAspray Franchise Feature Friday

David Rayner joined Aspray in 2016 and runs his franchise in Darlington.

From Approved Contractor To Aspray FranchiseeFrom Approved Contractor To Aspray Franchisee

Jack Connor was an approved contractor for Aspray and he is now a successful Aspray franchisee himself.

The first stage of the Aspray interview process is a discovery seminarThe first stage of the Aspray interview process is a discovery seminar

After attending an Aspray discovery seminar Glenn is now the proud owner of an his own territory.

Barry Thurston - How to successfully launch your Aspray business!Barry Thurston - How to successfully launch your Aspray business!

Director of Aspray Luton, Barry Thurston, hosted a very successful launch event for the opening of his new local business.

Introducing Clive and Nathalie Hawkesley from AsprayIntroducing Clive and Nathalie Hawkesley from Aspray

Clive and Nathalie Hawkesley joined the Aspray network in September 2013.

What Our Franchisees Say

I have loved every minute of my journey since joining the network and I can honestly say that my investment has been worth every penny! I'm looking forward to growing my business with the help of the team from Director down and can't wait to see what the next 12 months hold.Phil Reynolds


The whole Aspray Management team are amazing & I have found the value of the franchise fee to be worth every penny. If you are hardworking, committed and prepared to put in the hours and apply the advice given to make your business work then Aspray will support and nurture you every step of the way.Jaynie Ross


Why Choose Us

Aspray Claims Management franchisees enjoy a business that involves no cold calling, very low overheads (you can work from home), flexible working days and a high level of demand

Positive cash flow, no minimum fees and high margins make this a business for the true entrepreneur who can see that Aspray will deliver a rapid and high rate of return

Every franchisee receives comprehensive support from Aspray's national operations centre and a dedicated team of field support personnel

Related Franchise Categories
Related Franchise Types

TotalFranchise

Franchises for sale in the UK. Explore franchise opportunities, franchise news, franchise case studies and franchise information on franchising and franchise business opportunities. Totalfranchise is the leading UK franchises resource to help you start a franchise business.

Latest News
To subscribe to our newsletter about the latest franchise opportunities and information, please enter your email address:
Latest Tweets

Do you want work, time and financial freedom? - t.co/qL9iHxjzWi #Franchise #Tutortoo #financialfreedomt.co/pXf0oZyVWZ

11:15 AM Jun 20th

#Business #Resale of the Day: #Talking #Tots #Franchise @TalkingTots in #Southend - t.co/3s77Q250Ap

11:01 AM Jun 20th
You have selected no franchises Complete your requests