Healthcare Practice

Rachel Dumont-Baber – Balancing being a female single parent with running a successful customer centric business

23rd February 2017

For Rachel Dumont-Baber being a WPA Healthcare Partner allows her the perfect work-life balance.

For Rachel Dumont-Baber, being a WPA Healthcare Partner allows her the perfect work-life balance: she has a fulfilling, interesting career which she can fit around the needs of her 12 year old daughter.

WPA - Rachel Dumont-BaberRachel has been a WPA Healthcare Partner helping customers fund their healthcare for nearly five years. She had run her own travel business but divorce and moving back to be close to her family in the north-west meant she needed a new direction.

A friend who was already a WPA Healthcare Partner suggested to Rachel that it could be just the flexible career she was looking for as she already knew and liked WPA – "I was a policyholder already: being self-employed, private healthcare was essential" – it was an easy choice to make.

What was so important to Rachel was the ethical stance of WPA. "The ethos of the company is that we treat clients as if they were our own family. Being a not-for-profit company means there are no shareholder interests to serve. The key is we do not profit from illness: so your customers always know that they come first".

And Rachel added: "I’m not from a sales background and to me, being a WPA Healthcare Partner is not about selling. We are providing a valuable service, one that complements the great work of the NHS. And when you find the best WPA plan for your customer then you are providing a great service too".

As a single parent, it’s vital that Rachel’s work can adapt to her daughter Lydia’s needs: and working as a WPA Healthcare Partner offers just the work-life balance she needs. "I can fit my work around her – it’s totally flexible. Yes, the work is demanding but I like a challenge and you get out what you put in. There are many female partners and several of them are, like me, single mothers". Rachel’s keen to point out there’s a lighter side to working as a WPA Healthcare Partner: "We have fun too. I like reminding customers that it’s my job to put people in hospital".

Rachel said that the training and support from WPA is excellent, and after the first week’s training there are regular workshops held in the regions, making them easy to attend. "I find the staff at the HQ fall over themselves to be helpful and supportive” she said. “It makes you feel part of the WPA family."

"And that reflects on our work too: I don’t just sell a policy and forget about the customer – being the local face of WPA I carry on taking care of them". For Rachel, that means checking on customers when they come out of hospital, and even extends to little things like sending cards or flowers if a customer’s has had a baby. "It’s about showing how, at WPA, we are different from other health insurers. My role is to make my customers feel cared for, make them feel special: and that’s easy because to me, that’s just what they are".

By Charlotte Beugge

Find out more about the WPA Franchise for yourself by clicking below to request your FREE franchise information pack

Request your FREE information pack

Healthcare Practice Case Studies

WPA Healthcare Practice Partner Profile - Simon Marks
13th February 2018
Simon Marks came from the banking sector and took over a well-established portfolio of customers in Northern Ireland in November 2012.

Matt Trapnell Has Found a Second Career with WPA
31st August 2017
For Matt Trapnell WPA Healthcare has led to a fulfilling second career.

David O'Toole is a Member of the WPA Healthcare Partner Team
21st July 2017
Meet, David O'Toole, a member of the WPA Healthcare Partner Team.

Lynda Buntin Joined WPA In May 2009
1st June 2017
Lynda Buntin started her WPA Franchise in Northamptonshire in May 2009.

Meet a member of the Healthcare Partner Team
7th March 2017
Mark Tomlinson joined WPA in September 2010 as a franchisee in the South West.

A day in the life of Gavin Flaxman, WPA Healthcare Partner
11th May 2016
Gavin Flaxman joined WPA as a Healthcare Partner in 2013 and is based in central Surrey.

Phil Arnold second career, ethical company
5th June 2015
Seven years ago Phil Arnold became his own boss as a WPA Healthcare Partner.

Introducing Lynda Buntin from WPA Healthcare Practice
20th August 2014
Lynda Buntin was recently named as WPA Healthcare Partner of the Year and talks about her business in Northampton and Peterborough.

Healthcare Practice

Further Information

Franchise Information

BFA Membership Status
UK Years Established
12 years
Current UK Coverage
Franchisee Support Staff
Personal Investment Req.
Total Startup Cost
Home-based business location Home-based business location
Business to business services Business to business services
Franchisee operates individually Franchisee operates individually

Why Choose Us?

Award winning customer service

What Our Franchisees Say

I took up my Healthcare Partnership 7 years ago. It has been one of the most enjoyable and rewarding stages of my career. I have grown my customer base and income substantially year on year and my husband and I now run 2 franchises. We have found them to be an innovative, supportive and generous franchisor.

Tina Kemp, Account Director, Mentor & Healthcare Franchisee

Latest Case Study

Latest News

Special Feature

9th March 2016
WPA conference 2016

my franchise

Login below or click here to register

Need a password reminder?

franchise list

   Ctrl-Click to select multiple types

franchise type

franchise category