Kendlebell

If you are looking to start-up in business

We have the perfect answer.

We are delighted to tell you about a new opportunity from Kendlebell which will appeal to those wanting to run their own business from home without the need for an office, staff or any new equipment. The cost of this Franchise is under £10,000 and the ongoing running costs are very low. The business can be operational within four weeks and profitable in less than three months. It involves sales work but unlike many Franchise opportunities this one generates an ongoing revenue stream so as you build your customer base you are growing your regular monthly income. 

Kendlebell was established in 1997. We are the leading providers of telephone answering and virtual office services in the UK. We are Full Members of the British Franchise Association and also the Irish Franchise Association. In 2007 we purchased our own Head Office building in Medstead, Hampshire.

We have over twenty Franchisees spread throughout the UK and Ireland. In November 2007 we were awarded the “Best Emerging Franchise” award by the Irish Franchise Association. We have earned a reputation for providing a highly personal level of service to our customers as we always ensure each one has a team of two or three named individuals to look after them. We take over a million messages every year for our clients as well as helping them in many other ways.

More than Just Messaging

Today most people form their very first impression of a business through initial contact by telephone.Even now some businesses do not recognise this importance. Who do you think your clients would prefer to talk to, a person or a machine? Seventy percent of people we interviewed said they would prefer talking to a real person because they believed their conversation would be acted upon immediately. Only twenty percent of those interviewed by us felt confident a message left on an answering machine would be acted upon.

We tend to work mainly with professional companies for whom it is very important to create an excellent first impression on the phone. They are companies that care passionately about their customers but they cannot always be there to answer every call themselves. Kendlebell provide them with a team of PA’s to answer the calls in their name.

We do our very best to help our clients in any way we can. At the basic level we act as an outsourced team of receptionists. However, we can take orders and credit card details, we can book appointments and send out sales literature, we can make calls on behalf of our clients and we can do much more besides including:

• SMS Broadcasting
• Setting up Direct Debit service
• Database Cleansing
• After sales service calls
• Simple Debt chasing calls

A Growing Market

The number of businesses employing fewer than 5 staff represents 98% of all businesses in the UK. Nearly 3 million businesses are now run from home. Almost all of these businesses could benefit from the Kendlebell service. Furthermore, the vast majority of existing small businesses in the UK could give a much better impression to new and current customers alike if they used Kendlebell.

Typical Profile of our Franchisees

Whilst any one can become a Kendlebell Franchisee the majority of present Franchisees are women. The opportunity also works well for husband and wife teams. All our Franchisees came to us with a keen and genuine desire to provide an excellent level of customer service and accordingly they all have a friendly and courteous disposition. Their primary role is not to answer calls but to develop and manage the business.

Your role as a Sales and Management Franchisee

You will be the main point of contact for your customers – their Account Manager. You will liaise closely with the current Franchisee, whose team of PA’s actually services the client’s needs, to ensure that everything runs smoothly. You will be responsible for invoicing your clients for the services they use and for collecting their payment, typically by Direct Debit. You may help your clients in various ways but most of the service provision should be done by the existing PA’s working for the current Operational Franchisee. Your primary role is a sales one. It is your responsibility to meet new customers and introduce them to Kendlebell.

Return on Investment

In year 1 you should recover your initial investment and in year 2 you should earn between £25K and £30K. In year 3 this should rise to £40K to £50K. Thereafter you should be able to maintain this income stream and grow it further. You are building a business with a growing portfolio of customers and so you are also increasing the potential value of your business and you should ultimately be able to sell your business for the equivalent of two months turnover. Based on the figures above this would be around about £50K after three years of successful development work. We estimate that your £10,000 investment could earn you £250K over the six year term of your licence including the final resale value.

For further information on this proven, profitable and professional business opportunity, click the 'Request Information' button below, now.