ActionCOACH Franchise

Best Franchise Award for ActionCOACH

4th December 2015

ActionCOACH received the award for the UK’s Best Franchise (£25-75k investment) at RBS Best Franchise Awards.
Best Franchise Award for ActionCOACH

Steven Frost of Smith & Henderson and Ian Christelow UK Co-founder of ActionCOACH

ActionCOACH received the award for the UK’s Best Franchise (£25-75k investment) at RBS’s Best Franchise Awards on 27th November, securing the accolade of one of only 6 franchises to achieve 5 Star Franchisee Satisfaction Status for 3 straight years!

Back in 2013, ActionCOACH was awarded '5 Star Franchisee Satisfaction' status by Smith and Henderson, following outstanding feedback undertaken anonymously by ActionCOACH franchise partners.

In 2014, they managed to secure the 5 Star status again, as franchise partners rated the business opportunity and ongoing support even higher. Now they have achieved this status for the 3rd year running as results from this year’s survey were even better than last year!

The survey asks franchise partners to anonymously rate 19 categories including:

  • Proven system
  • Products and services
  • The brand
  • Local flexibility
  • Innovation

All of these categories scored over 90% with the overall average score a whopping 90% satisfaction!

When Steven Frost, Founder of Smith & Henderson, launched the Franchisee Satisfaction Benchmark Survey that feeds into the annual Best Franchise Awards, he had already spent a substantial amount of time researching how they could best serve franchisors, franchisees and the reputation of the franchise industry in the UK.

"I had a vision for the survey and awards built on the great recognition given to similar franchisee satisfaction surveys in the US, Canada and India and employee feedback awards like the Sunday Times Best 100 Companies to Work For. The survey was then created having mapped out what a great franchisor looked like from a franchisee’s perspective including areas such as support, marketing, vision for the future and strong branding," explains Steven.

"ActionCOACH has consistently improved their results year-on-year despite initially starting from a strong base of survey results in 2012 which placed the franchise as a finalist for Best Large Franchise that year alongside Tax Assist and McDonald's. This is a testament to Ian Christelow and Julie Wagstaff, the UK co-founders of ActionCOACH, not just for their great franchise recruitment efforts but in the solid support that follows a franchise partner’s launch and ongoing for the whole network. When you consider that the survey is now taken by thousands of franchisees in the UK, it really is a tremendous recognition over the last four years," Steven concludes.

If you’d like to be considered to join one of the most satisfied franchise networks in the UK, then you can find out more about ActionCOACH by clicking below to request your FREE franchise information pack

Request your FREE information pack

ActionCOACH Franchise News

Clients agree that ActionCOACH is a life changer
28th September 2016
Research consultancy, Smith & Henderson, has recently completed a survey of 250 clients being coached by ActionCOACH franchise owners.

ActionCOACH franchise support team grows as network exceeds 150
20th September 2016
ActionCOACH welcomes three new recruits to the franchise support team to ensure over 150 franchise owners continue to be some of the most...

In 2015 ActionCOACH welcomed 40 franchise partners
3rd February 2016
The network of over 100 ActionCOACH franchise partners is growing rapidly.

Former soldier found his new business at The Franchise Show and now returns as a guest speaker
27th January 2016
This year Steve Gaskell is speaking at The Franchise Show to help others understand what it’s like to be a franchise partner and how to...

Ex-Soldier Turned Business Coach Wins National Award
20th November 2015
FORMER army captain turned business coach Steve Gaskell has scooped a national award for his successful transition from the services to...

Pam Featherstone is an ActionCOACH champion
28th October 2015
Pam Featherstone is one of 60 finalists in the 12th annual Startups Awards.

ActionCOACH Franchise

Further Information

Franchise Information

BFA Membership Status
UK Years Established
13 years
Current UK Coverage
Franchisee Support Staff
Personal Investment Req.
Total Startup Cost
Home-based business location Home-based business location
Business to business services Business to business services
Franchisee operates individually Franchisee operates individually

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