Molly Maid Franchise

MOLLY MAID York & Harrogate Announced as Finalists in bfa HSBC Franchisee Of The Year

15th November 2016

Dez Ward and Emma Lea have been announced as finalists in the bfa HSBC Franchisee of the Year 2016 awards.
MOLLY MAID York & Harrogate Announced as Finalists in bfa HSBC Franchisee Of The Year

Yorkshire siblings, Dez Ward and Emma Lea, have been announced as finalists in the Customer Service Franchisee of the Year category of the bfa HSBC Franchisee of the Year 2016 awards.

Second generation Franchise Owners, Dez and Emma, took over MOLLY MAID York & Harrogate from their parents in 2010. In the past six years, Dez and Emma have grown their domestic cleaning business to remarkable heights. In the last two years alone they’ve added over 900 new customers and grown the amount of cleans per year to over 10,000! The result has been an impressive 30% growth in annual sales – the highest growth in the organisation.

Central to their success has been their commitment to instilling a culture of customer service through every aspect of their business.

Speaking of their success Dez and Emma said:
"Our success can largely be attributed to our passion for customer service. We’re really proud of the business we’ve built and thrilled to be finalists in the bfa HSBC awards."

Since taking over the business, Dez and Emma have put in place rigorous processes to ensure every customer has the best possible customer experience with them:
"It’s about providing exemplary customer service all the way through the customer’s journey. From promptly and professionally answering their initial enquiry, to ensuring our teams of maids are thoroughly briefed before carrying out the clean, to regular customer care calls, all the details matter."

Dez and Emma are one of four Franchise Owners vying for the title of Customer Service Franchisee of the Year. They are also one of twenty in the running to be announced as the overall UK Franchisee of the Year 2016. The winners were named at a black-tie ceremony on Thursday 29 September at Birmingham Town Hall.

If you’re an ambitious, driven individual, why not follow in Dez and Emma’s steps? Click below to request your FREE franchise information pack for details on setting up your own MOLLY MAID domestic cleaning business.

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Molly Maid Franchise News

MOLLY MAID Announces 10% Growth in First Half of 2016
15th August 2016
In the first six months of 2016 MOLLY MAID UK experienced substantial growth, cementing their position as industry leaders.

Molly Maid Franchise

Further Information

Franchise Information

BFA Membership Status
UK Years Established
28 years
Current UK Coverage
Franchisee Support Staff
Personal Investment Req.
Total Startup Cost
Home-based business location Home-based business location
Business to consumer services Business to consumer services
Franchisee employs and manages staff Franchisee employs and manages staff

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