Dream Doors Franchise

Dream Doors scores record Checkatrade rating for 2015

13th January 2016

Dream Doors has announced its best ever Checkatrade rating, achieving an average customer rating of 9.7 out of 10 during 2015.
Dream Doors scores record Checkatrade rating for 2015

Dream Doors, the UK's largest kitchen makeover franchise, achieves an average customer rating of 9.7 out of 10 as it looks to improve service even further in 2016.

Dream Doors has announced its best ever Checkatrade rating, achieving an average customer rating of 9.7 out of 10 during 2015.

Current Dream Doors franchises have amassed 12,073 customer feedbacks on Checkatrade, the online service that connects consumers with reputable trades, services and businesses. 97.9% of all Dream Doors’ customers in 2015 were charged the original estimate price, 2.1% were charged more but kept informed, and not a single customer was charged more and not kept informed.

Troy Tappenden, MD of Dream Doors says:
"Delivering a first-class service to our customers is the cornerstone of our business, so it is hugely rewarding to see such impressive 2015 figures for Dream Doors on Checkatrade.  We provide extensive training to all our franchisees, stressing the need for good customer service and showing franchisees how to deliver that. An average score of 9.7 is fantastic, but we’d like to go even further in 2016 and get that average customer rating even closer to the perfect 10!"

Checkatrade helps consumers to find a trusted trader by providing a rating on the service that they have received. All customer feedback is read by Checkatrade.com before being made live, and more than half of customer feedback forms are independently spot checked and verified to make sure the jobs and rating are genuine.

Of all the feedback left on Dream Doors via Checkatrade, only one in every 187 jobs showed reasons for concern. The national average is 1 in 4, showing clearly what impressive results were achieved by Dream Doors in 2015.

Checkatrade.com boss, Kevin Byrne said:
"Dream Doors’ 2015 figures are nothing short of remarkable.  Its 'reasons for concern' rating is far better than the national average and it is highly unusual for any company to achieve such a rating. Checkatrade provides consumers with the trust and reassurance that their selected tradesperson will do a good job, and the Dream Doors franchisees are delivering that trust and reassurance in spades."

Dream Doors recently announced its best ever financial results, with a turnover of £33M (including both HQ and the Dream Doors network) in 2015. The average turnover per franchise has also increased to £500,000 in 2015.

Troy Tappenden continues:
"Our impressive financial results in 2015 were down in part to the excellent customer service our franchisees deliver.  Demand for kitchen makeovers continues to grow and part of the appeal for consumers is because of our ability to complete a kitchen makeover with a minimum of fuss in just a few days. This compares favourably with the weeks and weeks of upheaval that can come with a full kitchen re-fit, and all of our franchisees make a huge effort to ensure the customer service from start to finish is of the highest quality."

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Dream Doors Franchise News

Dream Doors comes to South West London
24th November 2016
Dream Doors has opened its newest showroom in South West London.

Dream Doors celebrates its 50,000th kitchen makeover and record financial figures
3rd October 2016
Dream Doors is celebrating the sale of its 50,000th kitchen makeover, and also its best financial figures since it began trading in 1999.

Gala opening of new Dream Doors showroom in Caversham
23rd September 2016
Kitchen makeovers come to Caversham with opening of Dream Doors showroom.

New Dream Doors showroom brings kitchen makeovers to Ilford and surrounding area
19th September 2016
Dream Doors opened its latest UK showroom in Ilford in a ceremony that saw Redbridge Town Mayor, Cllr Gurdial Bhamra cut the ribbon to...

Dream Doors launches new door styles and colours for 2016
1st September 2016
Dream Doors has launched a new range of door styles and colours giving franchisees the means to offer their customers as much choice as...

Dream Doors launches new kitchen design tool to allow customers to plan their perfect kitchen
2nd August 2016
Dream Doors has launched a new a new online ‘visualiser’, a kitchen design tool that allows consumers to plan their perfect kitchen.

Dream Doors announces winner of inaugural ‘kitchen transformation of the year’ award
25th July 2016
Dream Doors Salisbury was announced as the winner of the kitchen transformation of the year award.

Dream Doors sees 50% upturn in quality franchise applications
30th June 2016
Dream Doors has reported a 50% increase in quality franchise applications to become one of its franchisees compared to 2015.

Dream Doors Franchise

Further Information

Franchise Information

BFA Membership Status
UK Years Established
13 years
Current UK Coverage
Franchisee Support Staff
Personal Investment Req.
£30,000 approx
Total Startup Cost
£75,000 approx
'Territory management' business location 'Territory management' business location
Business to consumer services Business to consumer services
Franchisee employs and manages staff Franchisee employs and manages staff

Why Choose Us?

By replacing the doors, and usually the work-surfaces and sink, a kitchen can be transformed in 2 days

What Our Franchisees Say

The training and support has been fantastic and has really reinforced the fact that we made the right decision. The initial training was really helpful and there have been plenty of visits from the Franchise Support Manager to keep us on the right path

Helen Mahon

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