All the latest franchise case studies from MOLLY MAID. Find out more about successful MOLLY MAID franchisees, see their testimonials and other MOLLY MAID franchise case study features.
Brother and Sister Philip and Emma Holt own a MOLLY MAID franchise in Southport. They joined the MOLLY MAID network in October 2006 when Emma was 27 and Philip 21.
Their decision to invest in a franchise was not based on a lack of business experience, as Emma explains: “Our parents ran their own business as did our grandparents, so we grew up in a business environment.
"After graduating from university I ran my own cosmetic shop business for a number of years and learned quickly that retail can be a costly sector. The shop is still running under my mother’s guidance as I decided I needed a new challenge. I wanted a business concept that could be expanded and would bring me nearer to my goal of an early retirement, while being the boss and working the hours I choose.
“I found domestic cleaning franchise MOLLY MAID in The Franchise Magazine. The thought of using a tried and tested business model in a recession-proof industry with the potential to grow was appealing, especially as I had first-hand experience of how difficult starting a business from scratch is.
The benefit of investing in a franchise is that you have an idea of how much you need to put into the business before you get a return because the initial costs are upfront.
When you set up on your own it’s not as clear. “Although I already had business experience the training and support package has made the whole experience of launching our franchise easier. MOLLY MAID taught us every aspect of the business, which really helped Philip who joined me straight from college. Since launching our franchise, we are never completely on our own with a network of franchise owners, support office and a legal advice helpline to call if we have problems.
“Being part of an internationally recognised brand means we have been able to establish our customer base a lot quicker than if we had set up alone. At present we have 150 customers on the books and six members of staff. The national and online promotions that MOLLY MAID has run with major supermarkets and brands including Tesco, Fairy, Morrison’s, Cillit Bang and Dettol have also been beneficial.”
Emma and Philip are happy to work all hours if it means their business will be a success, allowing them to retire before 65. They are willing to make small sacrifices for now if it means they have financial security and an established career in the future.

Making the Right Choice
4th January 2009
Andy and Lynne started their MOLLY MAID Franchise in March 2008 and are looking to have up to six cars operating within 12...

"Growing My Business" - Molly Maid franchisee David Roney
8th May 2008
The MOLLY MAID service provides high quality reliable domestic cleaning operated by Franchise Owners who manage teams of maids within an...

Sandy shares her experiences on starting her Molly Maid business
19th October 2007
A personal view by Sandy Stockwell, Molly Maid Franchise Owner in Norwich
My first impressions of Molly Maid, having responded to an...

The MOLLY MAID Support Office has always been there at the end of the phone to talk through any issues

4th January 2009
Making the Right Choice

7th January 2009
The Best Thing I’ve Ever Done