As one of the youngest franchisees in the InXpress network, Kully Sahota has certainly proved that age has no limit!
Kully Sahota has been running his InXpress business in Peterborough since 2012. As one of the youngest franchisees in the network, Kully has certainly proved that age is just a number when it comes to running a franchise. With a great team of staff around him already, Kully has his sights set on growing his business even further.
Having left university and worked in several roles as an analyst and then moving on to work as an account manager within his father’s IT business, Kully decided not to return to employment and follow in his father’s shoes.
"I knew about franchising through my studies but my father is the main reason I’m in this position. Since I was younger my Dad has run his own IT business. Seeing him run his own business and drive nice cars made me want to do something for myself. When I left university I didn’t want to go into a job but my Dad advised me to go and learn what it’s like to work for someone else first.
Having experience in IT and analytics really helped me because everything with InXpress is done online and I need to look at our growth statistics and find trends in customer behavior so that we can continue to grow the business."
Without experience in running a business, Kully knew that franchising was a much safer bet for him and wanted to invest his money in a secure and proven model.
"I chose franchising instead of starting my own business from scratch because it’s like someone’s got their arm around you. I knew that 70-80% of startups fail in the first year and that percentage is massively reduced in a franchise. I wanted to invest my money in a franchise than something that might be unstable."
InXpress is one of the world’s largest franchisors of worldwide express parcel delivery and transportation services. They are the number one reseller of express courier services offering solutions for internal and domestic express services. Franchisees offer express, freight and mail services through world-class carriers that customers know and trust. InXpress gives those with business or management experience the chance to develop their existing skillsets to build a scalable and flexible business with high earning potential.
"With InXpress the income is residual so you’re not setting up a business where every person that walks through the door is a new customer. I also liked the fact that you don’t need a lot to run the business. You can run it from home, an office or anywhere in the world as long as you’ve got an internet connection."
Having established his business and employed a few members of staff, Kully is enjoying the growth of his business and the freedom and flexibility it brings for him.
"InXpress is not like a retail business where you have to work late every night. It’s a 9-5 job and you can choose the hours you work. I’ve got a sales rep and a customer service assistant working for me. That really helps me with the nitty gritty of the business and day to day things so that it doesn’t hold me up in the day and leaves me free to focus on other things as well as trying to build the accounts we already have."
Franchisees know that when they join a franchise, they will be trained and supported in making their business a success. Kully found that he benefitted well from having someone visit his business and offer advice on improvements to be made to promote growth.
"For my training, I went on a week-long training course and I also had a mentor which was the best thing for me. You have someone who holds you accountable and that was really important. Our mentor started with us in 2013 and that was the catalyst to help us move forwards. The support’s brilliant.
I now know the business like the back of my hand. We have customers who call in every day to talk to us and ask for advice. We sell shipping but we have also become an advisory service too. Customers call for our advice and we try to help wherever we can. We always go the extra mile for our customers."
As a younger member of the franchise network, Kully understands the need to get involved fully in the business but to also add members of staff to the team to help him learn extra skills and to free his time up to prospect for more business and to become a source of trust and advice for customers. He also understands the need to follow the business model thoroughly!
"If I was to buy an InXpress franchise again I would make sure that I’m 100% clear that without confidence in sales, you won’t get very far. If you’re not then you need to get a sales person in. I would advise employing a sales rep and learn from them and your customer’s behavior. If you’re out selling all the time you can’t offer advice to customers because you don’t know how it works. You need to do the day to day running of the business to become more knowledgeable.
You also need to do what the franchisor tells you because you don’t know it all, their methods are proven. I followed the model and I’m comfortable but some people haven’t and they’re struggling.
My plans for the future are to take on more staff to help me push the business even further forwards. We’ve got a good foundation but it’s time to move on now."
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