Mail Boxes Etc. Franchise

Tact and Diplomacy: Essential Assets in Franchising

20th July 2011

Find out more about Mail Boxes Etc. from former Police Offer, Laura Mills.

Laura Mills had many years’ experience of dealing with people of all ages, backgrounds and walks of life when she decided to realise a long-held ambition to be her own boss and chose retail-based Mail Boxes Etc. to start a new career as a franchisee.

MailBoxes Etc. FranchiseAfter almost 20 years as a Woman Police Officer, latterly as a prosecuting sergeant, Laura chose early retirement in 2009, relishing the challenge of doing something new and different. “I felt it was time for a change and I was ready to move on and try something else,” she said.

“I’d always wanted to work for myself. I like people and can handle difficult situations but I had no real business experience so I knew I would have to develop some new skills whatever I did. If I bought a franchise, I would get professional training and on-going support, both big considerations,” she continued.

“I explored franchising thoroughly, went to some franchise exhibitions and then researched different franchises, including Mail Boxes Etc. I looked in depth at a couple of businesses but in the end felt that Mail Boxes Etc. was the franchise that appealed the most,” Laura continued.

Laura’s previous working life had required tact and diplomacy, as well as efficiency and good organisational skills, all essential assets for a retail-based franchisee. Before she joined the Police, Laura had been a Superintendent Registrar, having worked her way to the top with a series of promotions. In fact, she was the youngest woman Superintendent Registrar in the country when she was appointed to the most senior post aged just 31.

Laura has been a franchisee for almost a year now. She thoroughly enjoys being her own boss, secure in the knowledge that she has support from her franchisor, as well as help and advice from other franchisees.

“I am refining my new skills, getting tremendous support from head office with marketing and networking and from other local franchisees, who are only too willing to help me when I hit a log,” Laura said.

 “With my staff I offer all the usual Mail Boxes Etc. services, from printing and mail boxes rental to courier services and am developing quite a niche with local auction houses. Franchising offers so many benefits and advantages over starting a new venture on your own, not least the franchisor’s very comprehensive training and also knowing there is always help available when you need it. I am very optimistic about the future,” Laura summed up.

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Mail Boxes Etc. Franchise Case Studies

Successful business woman strikes again
21st January 2016
Emily Liew has only been running her Mail Boxes Etc. franchise in Greenwich since October 2015 but shes already got great plans for...

Mail Boxes Etc. franchisee seeks longevity
30th September 2015
Abbas Saremi became the owner of his Mail Boxes Etc. store in April 2015.

Introducing Steve Sleigh from Mail Boxes Etc in Colchester and Ipswich
25th February 2014
Steve Sleigh opened his first Mail Boxes Etc. store in Colchester in 2000 and now has a second store in Ipswich.

Introducing John Shipley from Mail Boxes Etc. in Chelmsford
28th January 2014
You're never too old to learn! - Author, academic and former head teacher John Shipley wanted to start a new venture to keep him occupied...

Local Mail Boxes Etc. Businessmen Receive National Accolade
14th August 2013
Business partners and brothers-in-law Murli Mulchandani and Rikesh Nichani have been chosen as winners of a Mail Boxes Etc. award in...

Local Mail Boxes Etc. Businessman Receives National Accolade
31st July 2013
Daniel Scott, who owns the Mail Boxes Etc. store in Watford has received a national award, chosen from 135 stores in the network across the...

A day in the life
6th May 2013
I love the variety of my business and every day is different, says Justin Brookes, who owns two Mail Boxes Etc. (MBE) stores in Oxford.

Husband and Wife team still going strong
26th April 2013
Martin Roberts, former CEO of a worldwide transportation company, and his wife Carole have been Mail Boxes Etc franchisees for almost nine...

Mail Boxes Etc. Franchise

Further Information

Franchise Information

BFA Membership Status
UK Years Established
21 years
Current UK Coverage
Franchisee Support Staff
Personal Investment Req.
Total Startup Cost
Shop-based business location Shop-based business location
Business to consumer services Business to consumer services
Franchisee employs and manages staff Franchisee employs and manages staff

What Our Franchisees Say

Im really happy and feel as though my business is ticking along very well. Im confident in what Im doing and I havent felt Ive needed too much support but its always there. Its good to have someone on the other end of the phone and I would imagine that the monthly visits from area franchisees are extremely useful for those who may not be as confident.

Tim Blackbourn, Mail Boxes Etc. Norwich

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