Lynda Buntin was recently named as WPA Healthcare Partner of the Year and talks about her business in Northampton and Peterborough.
Lynda Buntin, recently named as WPA Healthcare Partner of the Year, says:
"My WPA mentor told me: 'Persistence is incompatible with failure', and I apply that to my business 100 per cent. Combined with WPA's strong product offering, efficient back-up, and support for Healthcare Partners to grow their businesses, persistence has helped me increase my client numbers five-fold in four years."
Lynda, who covers the Northampton and Peterborough area, says:
"When I bought the business in 2009 it was providing insurance for 200 people. Now we insure over 1,000. Friends said I was mad to leave my job as a company secretary and apply for a Healthcare Partnership but I thought, 'If I can make this work in a recession, WPA must be a good business'. Now I know I was right."
Lynda had no insurance industry experience but her background helped. She says:
"As a company secretary I purchased corporate health insurance so I understand customer's concerns. I have run my own businesses so I know the pressures they face."
She also attributes much of her success to networking.
"I attend business networking events twice weekly," she says. "I enjoy meeting local business people and have become known as someone to go to for reliable health insurance advice. Initially much of my business came this way but now more comes from referrals, and I expect that to grow."
Local accountants, financial advisors and human resources professionals also refer clients to her.
"It helps that WPA is different from most insurers," she says.
WPA is a not-for-profit organisation that will tailor plans to suit customers, and premiums are based on the claims experience of its whole policyholder community, so customers making a claim do not suffer huge premium hikes.
Lynda believes her extraordinary high levels of customer retention are not only down to her passion towards customer care but more so because WPA looks after their customers incredibly well!
A day in the life of Gavin Flaxman, WPA Healthcare Partner
11th May 2016
Gavin Flaxman joined WPA as a Healthcare Partner in 2013 and is based in central Surrey.
Matt Trapnell has found a second career with WPA
2nd September 2015
For Matt Trapnell WPA Healthcare has led to a fulfilling second career.
Phil Arnold second career, ethical company
5th June 2015
Seven years ago Phil Arnold became his own boss as a WPA Healthcare Partner.
Wendy Pake has built a successful career as a partner with WPA.
31st August 2012
"The WPA opportunity attracted me. I had no medical or sales background but I knew I was good with people and felt I could provide advice."
"Customer care makes Dan the best in the business"
24th April 2012
Uckfield man and WPA partner, Dan Wade says that looking after his customers has been the key to his success.
9th January 2012
Discover what your life could be like as a WPA partner through Uel Campbell.
WPA Partner Profile - Robert Westhorp
23rd December 2011
When Robert Westhorp set off for The British Franchise Exhibition in Manchester five years ago, he had no idea that he would meet a former...
A Day in the life of WPA Partner - Lorna Smith
8th April 2011
"There’s far more to being a partner with WPA Health Insurance than selling insurance policies", find out from WPA partner Lorna Smith
I took up my WPA Franchise 7 years ago. It has been one of the most enjoyable and rewarding stages of my career. I have grown my customer base and income substantially year on year and my husband and I now run 2 franchises. We have found WPA to be an innovative, supportive and generous franchisor.Tina Kemp, Account Director, Mentor & WPA Franchisee
7th July 2016
WPA Franchise Mid-Year Conference 2016
9th March 2016
WPA conference 2016